Equip your agents with 3CLogic’s Salesforce contact center solution – available for both Salesforce Sales Cloud and Salesforce Service Cloud – to give them the information and tools they need to deliver exceptional experiences that translate to business results.
Create intelligent voice workflows voice workflows
With 3CLogic’s intuitive drag-and-drop IVR Conversation Designer, contact center managers can create dynamic call flows that leverage Salesforce CRM data. Easily configure simple or complex routing rules to ensure customers are always directed to the best resolution or qualified agent.
Leverage automation to drive efficiency and minimize administrative tasks
3CLogic’s voice-enabled self-service capabilities empower customers to resolve their own issues, freeing agents to refocus their attention on complex interactions where they’re truly needed. Automated call logging and recording ensures that every customer interaction is synced to your Salesforce instance, auto-creating a new Lead or Case or updating an existing Salesforce record. Plus, advanced speech-to-text technology minimizes errors and manual tasks by recording and transcribing calls.
Demystify customer interactions with advanced Speech Analytics
Quickly identify key points of interest with 3CLogic’s Speech Analytics, powered by Observe.AI, rather than manually reviewing phone calls. Leverage Natural Language Processing (NLP) to discover not only what customers and agents are saying, but how they’re saying it. With a deeper understanding of customer and agent tone and sentiment, you can proactively identify issues and swiftly intervene.
Simplify agents’ lives with Click-to-Call, Click-to-Text, and Screen Pops
Empower your agents to provide exceptional customer service efficiently. With 3CLogic’s embedded Computer Telephony Integration (CTI), starting a phone call or sending an SMS message for an active Salesforce CRM phone number just takes the click of a button. Automated data-rich screen pops quickly deliver customer information to agents, enabling them to provide personalized experiences and optimize first call resolutions.
Gain unprecedented insight into customer satisfaction and agent performance
Understand the big picture with real-time reporting that enables managers to easily spot performance over time or drill down into specific KPIs to make targeted improvements. Because 3CLogic integrates with Salesforce, you can also fold your telephony data into dashboards from your digital channels to gain a 360-degree view of performance. Leverage automated reports to spend less time manually combing through data and more time driving impact.
Integrated with the platforms you already have
3CLogic’s AI and contact center solutions are purpose-built to integrate with the systems you already use, driving unified and enhanced customer experiences.
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