Streamline Customer Service Management Engagements
Managing the customer experience is challenging enough. So why not simplify it?
Manage all customer information and engagements from a single streamlined and multichannel Computer Telephony Integration (CTI), removing the hassle and inefficiency of toggling between screens or using disparate systems. Everything you need conveniently at your fingertips.
Intelligently Manage Customer Inquiries
Mold your communications platform to fit pre-existing ServiceNow workflows and matching rules to automatically route customers to the most qualified individual or allow for easy self-service.
Add a convenient click-to-call button within every ServiceNow customer record, case, or incident to mitigate the need for representatives to search for or manually dial a client’s contact information. Simple – Fast – Efficient.
Automatic Record Keeping
Automatically post all customer engagement details (call recording, screen recording, time/date, outcome, agent details, etc.) within a ServiceNow customer record, incident, or case to maintain accurate records of each interaction for future use or reference.
Easily Monitor and Adjust
With 3CLogic, enjoy the ability to easily gauge the health and performance of your customer service team with real-time dashboards and quality management tools, including barge-in, whisper, and silent monitoring.
Leverage Your Existing infrastructure
Make use of any existing on-premise system (Cisco or Avaya) with 3CLogic’s hybrid cloud offering to leverage the security and reliability you already maintain, while extending the scalability and feature flexibility cloud offers. It’s the best of both worlds!
Integrate with Other Apps
Expand your business to go above and beyond customer expectations by integrating with other ServiceNow partner apps.