3CLogic’s integration with Zendesk combines your advanced customer service software with a complete suite of inbound, outbound, and blended cloud-based contact center solutions. Streamlining all support activities, customer satisfaction metrics, and voice capabilities into a single user interface, your reps will have the power to offer a seamless customer experience.
Customer Support is challenging enough. So why not simplify it?
With our fully integrated solution, automatically access and review past and current client support tickets, saving your reps time while allowing them to immediately focus on the client’s needs. With the combined integration, your reps can now focus on delivering the highest quality service without the added hassle of locating client information.
There are times when contact center reps simply cannot answer every call. With 3CLogic’s Zendesk integration, any customer voicemail is automatically converted into a new support ticket and added to the queue, minimizing the risk of any voicemail going unanswered or unaddressed in a timely fashion.
The ability to contact clients as quickly as possible is a necessity for any business handling customer service activities. With our unique click-to-call feature, your reps can contact any Zendesk client record with the simple click of a button, removing the need for reps to search and manually dial clients, while making the interaction hassle-free and efficient.
Take a look at our most popular resources to discover today’s top communication trends and best practices.
Forrester - The Contact Center World is Changing: 3 Ways to Plan Strategically
Forrester - The Contact Center World is Changing: 3 Ways to Plan Strategically
We are the leading cloud contact center platform modernizing enterprise communications with their employees and customers. Built on AWS, the solution provides speech-enabled offerings for leading CRMs to drive digital transformation by improving CX, organizational efficiency and reporting insights using dynamic IVR, CTI, AI, advanced analytics, and API-driven integrations.
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