When the State of Delaware’s Department of Labor implemented voice workflows for ServiceNow, it was able to increase operational efficiency, save hundreds of productivity hours, and improve citizen experiences.
Read this exclusive case study, Transforming Citizen Services: How The State of Delaware Achieved Incredible Efficiency with Voice Workflows for ServiceNow, to see how a government agency was able to:
Save 650 hours of manual work time in just six months
Achieve an 83% reduction in inbound citizen call handle time
Increase capacity 6x for daily call volumes
" We had to look for ways to use technology smarter to help us address this volume. That’s where the 3CLogic-ServiceNow solution really came in to help us address this business issue.”