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What is the Difference Between Hosted and Cloud Call Center Solutions?

what-is-the-difference-between-hosted-and-cloud-call-center-solutions-brief.jpgPreviously limited to the age old switchboard, today’s contact centers have a number of solutions at their disposal to power their client facing communications, many of which can be classified into three main categories: on-premise, hosted, and cloud. And while each should lead to the same general end result—connecting a business to its customers—there are a number of fundamental differences between the three that every business should be made aware of before choosing a solution for its contact center.

 

In this brief, you’ll learn:

  • The benefits on-premise contact center solutions offer, but where they fall short in regards to system reliability and flexibility
  • How hosted solutions can take the burden of server upgrades and management away from the contact center, but the limitations they present
  • Where cloud contact center solutions excel as it relates to system reliability, scalability, and flexibility, but the remaining concerns regarding security
  • How to gather the benefits of both on-premise and cloud solutions with a hybrid approach

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