6 Ways to Improve Customer Service Within Your Contact Center

6 Ways to Improve the Customer Experience within your Contact Center

By 2020, customer experience will overtake price and product as the key brand differentiator.  But while 80% of companies believe they deliver a “superior” service experience, only 8% of consumers agree.  And considering 86% of customers quit doing business with a company following a single bad customer experience, the challenge facing contact centers becomes quickly evident.       

In this brief, you'll learn:

  • The importance and pitfalls of self-service
  • How to leverage reporting and analytics to drive customer satisfaction
  • The importance of a multichannel communications platform, and ways to improve it
  • How agent empowerment and satisfaction play a role in the customer experience, and ways to improve them
  • How to enhance performance through customer feedback

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