Communication as a Service
Discover the world’s leading call center software platform.
Accelerate Sales and Marketing
Short on time and high on expectations, today’s consumers are more challenging to reach and convert than ever before. Take your agent performance and sales to new heights with 3CLogic’s feature-rich communications platform.
- Increase Contact Rates Get in front of more leads and prospects – faster.
- Improve Interactions Monetize every interaction with advanced tools and unparalleled insights.
- Grow Conversions Easily schedule follow-ups, nurture leads, and effectively drive sales.
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Streamline Customer Service and Support
In a world where customer service is sometimes more important than the product itself, having the right tools to power your client engagements has never been more important. Equip your team with the solution to help deliver.
- Cater to Consumer Preferences Deliver and manage all customer support communication channels from a single platform.
- Optimize Resources Intelligently direct clients to the individual best suited to meet their needs.
- Enhance Service Delivery Ask the right questions and deliver the right answers, with greater efficiency.
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Manage Your Contact Center with Ease
Whether your team is performing sales, marketing, or service initiatives, their success ultimately depends on the reliability and functionality of its communications platform. Excel with 3CLogic’s robust and flexible solution.
- Launch Customizable Campaigns Easily set controls, assign agent skill groups, and customize preferences to your organization or clients’ needs.
- Supervise and Coach with Ease Gain greater visibility and control over every customer interaction.
- Make Insightful Decisions Quickly access the business intelligence you need to make the right decisions.
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Report of the Month
CCW Winter Executive Report: The Future of the Contact Center
Enter the CCW Winter Executive Report: The Future of the Contact Center guided by CCIQ's market research and enhanced by expert commentary. The Report examins existing trends, reveals key contact center themes and objectives, identifies the most pressing contact center challenges, and highlights the top strategic and technological solutions for achieving success now and in the future
Call Center Software
The best of both worlds
Pure Cloud Communication
Leverage the pure power of cloud with 3CLogic’s complete end-to-end communication platform hosted on Amazon Web Services (AWS) to provide you the full scalability, feature flexibility, and efficiency that is cloud. Your business. Your solution. Your way.
Hybrid Cloud Communication
Make use of your existing on-premise system (Cisco or Avaya) and infrastructure investment with 3CLogic’s Hybrid Cloud offering and combine the reliability, security, and quality of your current platform with the flexibility, scalability, and efficiency of cloud. The best of both worlds.
Boost Customer Engagements
At 3CLogic, we provide you the integrations you need to help connect the solutions you already use and power the business you already know. Fast. Easy. Seamless.
Offering the only seamlessly integrated CTI and multichannel platform for ServiceNow, 3CLogic optimizes customer service management by automating user activities, intelligently routing customer inquiries, providing consolidated reporting, and more.
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By complementing Sugar’s open-source CRM platform with 3CLogic’s robust CTI and multichannel solution, equip your team with the tools they need to optimize marketing initiatives, increase sales, and streamline support, while eliminating manual processes and enhancing workflow efficiency.
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Fully leverage the power of Salesforce for sales and customer service interactions with 3CLogic’s end-to-end cloud communication platform, offering seamlessly integrated CTI, screen-pop, intelligent customer routing, quality management tools, deep integrated reporting, and more.
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By combining Infusionsoft’s powerful marketing automation and lead management software with 3CLogic’s multichannel communications platform, gain a 360-degree view of all voice, chat, email, and social media interactions with clients while enhancing your team’s overall productivity and customer engagements.
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Enhance the power of Microsoft Dynamics with 3CLogic’s advanced multichannel cloud contact center solution, and provide your customer-facing employees with the tools and insights they need to engage clients and deliver on their expectations across all touch points.
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That’s not all—we integrate with even more CRM and Customer Service management platforms including Zoho and Zendesk along with advanced WFM, WFO, Social Media Management, and on-premise solutions. Don’t see your platform listed here? We do custom integrations too!
Learn moreOur most popular resources,
at your fingertips
Take a look at our most popular resources to discover today’s top communication trends and best practices.
Download eBook
Top 6 Contact Center and Customer Service Trends for 2016
Download eBook
4 Questions to Ask When Choosing a Cloud Contact Center Solution
Watch Webinar
Leveraging ServiceNow CTI for Customer Service and Support
See what our customers are saying!
The integration with our CRM, the customization, the solution features, the technical support and expertise—3CLogic has been a game changer.
3CLogic combined with our CRM facilitates the ability to create a relationship that will help monetize the relationship as opposed to just pure cold calling.
3CLogic’s integration with ZenDesk is much more powerful than what other contact center solutions were able to provide, and offers all of the features and functionality we had been looking for to enhance and assess agent performance.
We never dreamed of doing or requesting certain features with our previous cloud provider because we knew we could only use what they had in the box, but with 3CLogic, we were given the flexibility to complement our current business model while improving our sales rep’s opportunities and conversion rates.