“We found 3CLogic to be the ideal partner to help us move our Customer Care Center (CCC) from functional to operationally sound. The development process, which was more complicated for us as we required several specific integrations with the ServiceNow CSM, went smoothly and hit every deadline as promised. Within a week of go-live, the CCC leadership made scheduling adjustments based on the data and has been consistently running 90+% service levels with an ASA of less than 15 seconds. Something that would not have been possible before.”
— Director of Customer Experience, PGA Superstore
