Communication as a Service

Discover the world’s leading contact center software platform.

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A Contact Center Platform Flexible Enough
to Meet Any Deployment Needs
 

3C Connect CTI Adaptor

Integrate your existing legacy or on-prem telephony and CRM systems with 3CLogic's CTI adaptor, designed as an easy-to-implement, cost-efficient bridge to leverage existing ACD and IVR flows in an intuitive, single-agent interface. Take your first step toward either pure or hybrid cloud migration with 3CLogic.

Hybrid Cloud Communication

Make use of your existing on-premise system (Cisco or Avaya) and infrastructure investment with 3CLogic’s Hybrid Cloud offering and combine the reliability, security, and quality of your current platform with the flexibility, scalability, and efficiency of cloud.

Pure Cloud Communication

Leverage the pure power of cloud with 3CLogic’s complete end-to-end communication platform hosted on Amazon Web Services (AWS) to provide you the full scalability, feature flexibility, and efficiency that is cloud. Your business. Your solution. Your way.

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Discover Features and Functionality that Deliver Results

 

3CLogic Customer Service and Support

Accelerate Sales and Marketing

Short on time and high on expectations, today’s consumers are more challenging to reach and convert than ever before. Take your agent performance and sales to new heights with 3CLogic’s feature-rich communications platform.

  • Increase Contact Rates
    Get in front of more leads and prospects – faster.
  • Improve Interactions
    Monetize every interaction with advanced tools and unparalleled insights.
  • Grow Conversions
    Easily schedule follow-ups, nurture leads, and effectively drive sales.


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3CLogic Customer Service and Support

Streamline Customer Service and Support

In a world where customer service is sometimes more important than the product itself, having the right tools to empower your client engagements has never been more important. Equip your agents with the solutions to help them deliver.

  • Cater to Consumer Preferences
    Deliver and manage all customer support communication channels from a single platform.
  • Optimize Resources
    Intelligently direct clients to the individual best suited to meet their needs.
  • Enhance Service Delivery
    Ask the right questions and deliver the right answers, with greater efficiency.


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3CLogic Manage Your Contact Center

Manage Your Contact Center with Ease

Whether your team is performing sales, marketing, or service initiatives, their success ultimately depends on the reliability and functionality of its communications platform. Excel with 3CLogic’s robust and flexible solution.

  • Launch Customizable Campaigns Easily set controls, assign agent skill groups, and customize preferences to your organization or clients’ needs.
  • Supervise and Coach with Ease Gain greater visibility and control over every customer interaction.
  • Make Insightful Decisions Quickly access the business intelligence you need to make the right decisions.


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Seamless Integrations with First-Class Partners  

Connect with leading platforms or leverage those solutions you already use to enhance customer engagements and build your business. 

3CLogic and Servicenow Integration

3CLogic and ServiceNow Integration

Offering the only seamlessly integrated CTI and multichannel platform for ServiceNow, 3CLogic optimizes customer service management by automating user activities, intelligently routing customer inquiries, providing consolidated reporting, and more.

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3CLogic and SugarCRM Integration

3CLogic and SugarCRM Integration

By complementing Sugar’s open-source CRM platform with 3CLogic’s robust CTI and multichannel solution, equip your team with the tools they need to optimize marketing initiatives, increase sales, and streamline support, while eliminating manual processes and enhancing workflow efficiency.

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3CLogic and Salesforce Integration

3CLogic and Salesforce Integration

Fully leverage the power of Salesforce for sales and customer service interactions with 3CLogic’s end-to-end cloud communication platform, offering seamlessly integrated CTI, screen-pop, intelligent customer routing, quality management tools, deep integrated reporting, and more.

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3CLogic and Infusionsoft Integration

3CLogic and Infusionsoft Integration

By combining Infusionsoft’s powerful marketing automation and lead management software with 3CLogic’s multichannel communications platform, gain a 360-degree view of all voice, chat, email, and social media interactions with clients while enhancing your team’s overall productivity and customer engagements.

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3CLogic and Microsoft Dynamics Integrations

3CLogic and Microsoft Dynamics Integration

Enhance the power of Microsoft Dynamics with 3CLogic’s advanced multichannel cloud contact center solution, and provide your customer-facing employees with the tools and insights they need to engage clients and deliver on their expectations across all touch points.

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3CLogic and Custom Integration

3CLogic Custom Integrations

That’s not all—we integrate with even more CRM and Customer Service management platforms including Zoho and Zendesk along with advanced WFM, WFO, Social Media Management, and on-premise solutions. Don’t see your platform listed here? We do custom integrations too!

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Featured eBook

Explore the Value of Integrating 3CLogic to Enhance your Customer Service Initiatives

As a valued ServiceNow Silver Technology Partner, 3CLogic is featured in their newest eBook, Intelligent Apps World: Digitize your business with intelligent apps from ISV partners.
Download it now to discover how a prominent SeriveNow customer employed 3CLogic's CTI and Call Center platform to increase customer satisfaction and gain complete visibility and control over Help Desk performance. 

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Take a look at our most popular resources to discover today’s top communication trends and best practices.

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