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3CLogic - Zoom Contact Center Integration | 3CLogic

Key benefits

Maximize productivity by integrating 3CLogic’s globally recognized contact center offerings with your existing Zoom platform, enhancing your solution with voice and SMS.

With all customer interaction data pushed to your existing system of record, your organization can drive successful customer experience through the platform you already have.

Contact Center Integration
Speech Analytics
Expert Support
Complete Analytics

Built for Zoom. Designed for the enterprise.

1

Consolidate the agent workspace

Allow agents to easily accept incoming 3CLogic calls from within Zoom to ensure a consistent and seamless experience for your customers.
2

Sync agent statuses

Automatically sync agent availability between 3CLogic's Cloud Call Center platform and Zoom. Your team will thank you for limiting unwelcome disruptions and optimizing call performance.
3

Simplify voice calls and transfers

Easily transfer or conference in Zoom users to assist Call Center Agents with unique customer service inquiries or active issues.
4

Integrate with any CRM or cloud platform

Leverage the 3CLogic and Zoom integration to complement any CRM or cloud platform, such as ServiceNow, to maximize agent performance and the customer experience.

Product Capabilities

Out-of-the-box capabilities

Reliable, secure, and powerful. Configured to your needs.

Agent Optimization (CTI)

Seamlessly manage voice and SMS interactions in your CRM.

AI and Automation

Streamline workflows, advance your analytics, supercharge the self-service center, and deliver intelligent coaching.

Conversational AI

Reduce labor costs with human-like, personalized interactions and automated task management for repeatable inquiries.

SMS Engagement

Drive effective customer interactions with easy alerts & notifications, and one-click outreaches.

Intelligent Interactions (IVR)

Gain full control over the customer journey with automated insights and intelligent routing options.

Reporting and Dashboards

Leverage comprehensive data sets for deep insights and strategic decision-making.

Speech Analytics and Coaching

Automatically translate every customer conversation into actionable insights.

Secure Payment Processing

Provide seamless and secure payment experiences through voice and digital channels.

Click to Call

Improve connection rates, agent talk-time, and general agent efficiency with outbound call capabilities.

Talk to our experts

Platform Integrations

Integrated with the platforms you already have

3CLogic’s AI and contact center solutions are purpose-built to integrate with the systems you already use, driving unified and enhanced customer experiences.