Deliver the ultimate customer experience (CX)

Every decision your organization makes, whether it is client-facing or not, should take into account the customer and their experience.

Customer Case Story

Companies around the world trust our solutions

A solution designed by experts for experts. Read what they have to say about it.

Personalized Experiences

Maximize productivity, not workloads

When agents are spending too much time on password resets and case updates, complex issue resolution falls short. With 3CLogic, organizations can improve contact center productivity while decreasing manual tasks and operational costs.

  • Create human-like interactions and answer common requests in a personalized way with Conversational AI and self-service
  • Improve call-to-resolution times by intelligently routing customers through self-service, or to a live agent, based on call history, needs, VIP status, real-time triggers, and more
  • Conveniently communicate with automated SMS notifications at scale, or send out personalized SMS for quick and easy service — supporting both 1-way and 2-way interactions.
Operational Efficiency

Supercharge your customer service initiatives

Boost operational efficiency and effortlessly improve customer service by leveraging automated call transcriptions and GenAI auto-call summarization for consistent and automated engagement insights. When mundane and time-consuming tasks are eliminated, service teams can focus on more important tasks — such as helping the next customer, optimizing workflows, or improving agent training opportunities — driving improved customer experiences.

AI Insights

Harness the power of artificial intelligence

Every interaction is an opportunity to learn more about customer needs, and agent performance, to eventually exceed expectations. AI-powered insights from 3CLogic provide an invaluable opportunity to learn more.

  • Learn how your customers feel, and how your agents respond with automatic insights for 100% of engagements — making it easy to improve customer and employee experiences
  • Predict and prevent unwanted outcomes based on AI-identified changes in agent or customer behavior, sentiment, or KPIs to quickly resolve issues and optimize outcomes
  • Refine workflows for improved service outcomes with streamlined insights into customer engagements and records through the CRM or CXM platform already used
Product Capabilities

Out-of-the-box capabilities

Reliable, secure, and powerful. Configured to your needs.

Agent Optimization (CTI)

Seamlessly manage voice and SMS interactions in your CRM.

AI and Automation

Streamline workflows, advance your analytics, supercharge the self-service center, and deliver intelligent coaching.

Conversational AI

Reduce labor costs with human-like, personalized interactions and automated task management for repeatable inquiries.

SMS Engagement

Drive effective customer interactions with easy alerts & notifications, and one-click outreaches.

Intelligent Interactions (IVR)

Gain full control over the customer journey with automated insights and intelligent routing options.

Reporting and Dashboards

Leverage comprehensive data sets for deep insights and strategic decision-making.

Speech Analytics and Coaching

Automatically translate every customer conversation into actionable insights.

Secure Payment Processing

Provide seamless and secure payment experiences through voice and digital channels.

Click to Call

Improve connection rates, agent talk-time, and general agent efficiency with outbound call capabilites.

Platform Integrations

Integrated with the platforms you already have

3CLogic’s AI and contact center solutions are purpose-built to integrate with the systems you already use, driving unified and enhanced customer experiences.

Industry Insights

Stay in the know

Everything you need to know about the latest CX/EX news for you, your employees, and your business.

Get in touch

Experience the modern cloud contact center platform for every industry. Are you ready to find out more?

Support inquiries

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