Enterprise-grade contact center with 3CLogic Total Cloud
Explore the advantages of an award-winning cloud contact center platform, purpose-built to serve the needs of any enterprise across IT, Employee Services, Sales, and Customer Support.
Overview
Enjoy a globally available cloud contact center platform, built on Amazon Web Services (AWS), the Gartner-recognized leader in cloud hosting for its scalability, flexibility, reliability, and security. Explore the overwhelming benefits of an enterprise-grade, AI-powered contact center solution, designed to easily adapt to always-evolving technologies and customer needs.
Globally Available CCaaS Solution
Harness the power of a globally available platform, serving multinational enterprises across five continents (NA, SA, EMEA, APAC) while facilitating customer and employee engagements in over 30+ languages. Backed by its AWS-hosted cloud infrastructure, 3CLogic enables advanced AI and cloud contact center services from all corners of the globe.
Reliable Communication from Anywhere
Make and receive calls or texts (SMS) on a global scale with 3CLogic’s Tier-1 carrier and messaging network. Whether your organization operates nationwide or internationally, easily port existing numbers or procure local DIDs and TFNs, all while ensuring seamless connectivity and interactions across borders.
Industry-tested and Flexible
Grant your IT, Customer Support, HR services, Sales, and Contact Center teams the ability to quickly adapt and meet changing customer or employee needs with ease. Leveraged by Global 2000 organizations across healthcare, finance, retail, manufacturing, travel, government, and higher education solve for industry-specific use cases with a cloud solution designed to adjust as quickly as you need it to.
Always-on Infrastructure
Built on Amazon Web Service and 3CLogic’s proprietary Communication Platform as a Service (CPaaS) technology, automatically benefit from a resilient and geographically redundant architecture to ensure the highest level of business continuity with 99.99% uptime – always available so your business can be as well.
Certified Secure and Compliant
In addition to AWS’s inherent security protocols and standards, 3CLogic’s Total Cloud solution is ISO 27001, SOC2 Type 2, HIPAA, and HECVAT certified as well as GDPR and PCI compliant. Your data – our responsibility.
Out-of-the-box capabilities
Reliable, secure, and powerful. Configured to your needs.
Agent Optimization (CTI)
Seamlessly manage voice and SMS interactions in your CRM.
AI and Automation
Streamline workflows, advance your analytics, supercharge the self-service center, and deliver intelligent coaching.
Conversational AI
Reduce labor costs with human-like, personalized interactions and automated task management for repeatable inquiries.
SMS Engagement
Drive effective customer interactions with easy alerts & notifications, and one-click outreaches.
Intelligent Interactions (IVR)
Gain full control over the customer journey with automated insights and intelligent routing options.
Reporting and Dashboards
Leverage comprehensive data sets for deep insights and strategic decision-making.
Speech Analytics and Coaching
Automatically translate every customer conversation into actionable insights.
Secure Payment Processing
Provide seamless and secure payment experiences through voice and digital channels.
Click to Call
Improve connection rates, agent talk-time, and general agent efficiency with outbound call capabilities.
Get in touch
Experience the modern cloud contact center platform for every industry. Are you ready to find out more?