Implementation | 3CLogic Total Cloud

Enterprise-grade contact center with 3CLogic Total Cloud

Explore the advantages of an award-winning cloud contact center platform, purpose-built to serve the needs of any enterprise across IT, Employee Services, Sales, and Customer Support.


Enjoy a globally available cloud contact center platform, built on Amazon Web Services (AWS), the Gartner-recognized leader in cloud hosting for its scalability, flexibility, reliability, and security. Explore the overwhelming benefits of an enterprise-grade, AI-powered contact center solution, designed to easily adapt to always-evolving technologies and customer needs.

Trusted Worldwide

Globally Available CCaaS Solution

Harness the power of a globally available platform, serving multinational enterprises across five continents (NA, SA, EMEA, APAC) while facilitating customer and employee engagements in over 30+ languages. Backed by its AWS-hosted cloud infrastructure, 3CLogic enables advanced AI and cloud contact center services from all corners of the globe.

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Tier-1 Network

Reliable Communication from Anywhere

Make and receive calls or texts (SMS) on a global scale with 3CLogic’s Tier-1 carrier and messaging network. Whether your organization operates nationwide or internationally, easily port existing numbers or procure local DIDs and TFNs, all while ensuring seamless connectivity and interactions across borders.

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Industry-tested and Flexible

Grant your IT, Customer Support, HR services, Sales, and Contact Center teams the ability to quickly adapt and meet changing customer or employee needs with ease. Leveraged by Global 2000 organizations across healthcare, finance, retail, manufacturing, travel, government, and higher education solve for industry-specific use cases with a cloud solution designed to adjust as quickly as you need it to.

High-Availability & Uptime

Always-on Infrastructure

Built on Amazon Web Service and 3CLogic’s proprietary Communication Platform as a Service (CPaaS) technology, automatically benefit from a resilient and geographically redundant architecture to ensure the highest level of business continuity with 99.99% uptime – always available so your business can be as well.

Secure Platform

Certified Secure and Compliant

In addition to AWS’s inherent security protocols and standards, 3CLogic’s Total Cloud solution is ISO 27001, SOC2 Type 2, HIPAA, and HECVAT certified as well as GDPR and PCI compliant. Your data – our responsibility.

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Product Capabilities

Out-of-the-box capabilities

Reliable, secure, and powerful. Configured to your needs.

Agent Optimization (CTI)

Seamlessly manage voice and SMS interactions in your CRM.

AI and Automation

Streamline workflows, advance your analytics, supercharge the self-service center, and deliver intelligent coaching.

Conversational AI

Reduce labor costs with human-like, personalized interactions and automated task management for repeatable inquiries.

SMS Engagement

Drive effective customer interactions with easy alerts & notifications, and one-click outreaches.

Intelligent Interactions (IVR)

Gain full control over the customer journey with automated insights and intelligent routing options.

Reporting and Dashboards

Leverage comprehensive data sets for deep insights and strategic decision-making.

Speech Analytics and Coaching

Automatically translate every customer conversation into actionable insights.

Secure Payment Processing

Provide seamless and secure payment experiences through voice and digital channels.

Click to Call

Improve connection rates, agent talk-time, and general agent efficiency with outbound call capabilites.

Get in touch

Experience the modern cloud contact center platform for every industry. Are you ready to find out more?

Support inquiries

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