Solution | By Platform | Servicenow

The AI-powered Contact Center solution purpose-built for 3CLogic & Servicenow

Waive goodbye to siloed experiences, and say hello to intelligent contact center capabilities, natively embedded within your ServiceNow workspace.

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Why 3CLogic for Servicenow

Bring intelligent engagements to every corner of your ServiceNow workflows

Because your customers are unique, so should your workflows. As a ServiceNow certified Build and Platform Technology Partner, 3CLogic’s AI and Contact Center solutions are purpose-built to complement ServiceNow’s industry offerings.

3 key take aways from 3CLogic at Servicenow Knowledge24

Explore benefits for seamless CX & EX

Explore take aways
Built for ServiceNow

This isn’t your standard
contact center conversation

At 3CLogic, we believe in disruption-free digital transformation, leveraging the systems an organization already uses to avoid introducing duplicate capabilities while delivering greater ROI and operational simplicity. After all, to substitute one contact center solution for another isn't transformative.

Centralized Reporting Insights

Enjoy contact center KPIs and analytics integrated with ServiceNow to enable consolidated dashboard views and reports.

Omnichannel Solution

Complement ServiceNow’s native digital channels (i.e.: virtual agent, live chat, etc.) with synced voice and SMS flows.

Single Data Model

Reduce data siloes and leverage ServiceNow as the single source of truth. Its just one less platform to secure.

Workforce Management

Leverage machine learning to streamline QA with AI Coaching or enjoy real-time data integrated with ServiceNow’s WFO to simplify operational management.

Conversational AI & SMS

Enable voice self-service experiences with NLU to solve common inquires or intelligently route (IVR) complex ones to live agents.

Agent Optimization & CTI

Allow agents to work from a single ServiceNow workspace while removing manual tasks with GenAI.

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3CLogic Advanced Servicenow Certified Partner
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Certified partner

Why choose 3CLogic for your ServiceNow instance?

3CLogic is a globally recognized ServiceNow-certified Build and Platform Technology Partner with deployments across five continents and a diverse set of industries. Our certified developers and system admins work closely with ServiceNow product teams, and actively collaborate with industry professionals, to ensure easy migration between versions and continuous improvements.

  • ServiceNow-Certified Technology Partner
  • #1 ServiceNow Store-reviewed solution
  • Award-winning ServiceNow-centric platform
3CLogic and Servicenow Integration
3CLogic and Servicenow Integration

Built for ServiceNow. Designed for the enterprise.

  • In-house expertise

    Always-available support for when you need it

    With round the clock 24/7 access to live 3CLogic support agents, technical experts, and designated success managers reliable assistance is always just around the corner to address any inquiry - big or small. After all, your success is our success.

  • Global Reach

    Seamless experiences from anywhere in the world

    Leverage the benefits of a globally accessible cloud contact center solution, supporting ServiceNow integrations across five continents and facilitating customer and employee interactions in more than 30 languages. 3CLogic empowers continuous AI-driven and cloud contact capabilities on a worldwide scale, ensuring outstanding experiences from anywhere.

  • Single-platform experience

    Enable a secure, efficient, and innovative workspace with 3CLogic for ServiceNow

    Seamlessly enable a single platform experience for both agent and administrators to drive greater productivity across your entire CX and EX operations. Leverage ServiceNow as the single source of truth to remove unnecessary data siloes and associated security risks while optimizing Voice & SMS workflows and insights.

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A Commitment to Security

Adhere to high data security standards

Experience peace of mind knowing your contact center solution is compliant with global regulatory standards, including PCI, ISO SOC2, GDPR, HIPAA, and HECVAT.

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Product Capabilities

Out-of-the-box capabilities

Reliable, secure, and powerful. Configured to your needs.

Agent Optimization (CTI)

Seamlessly manage voice and SMS interactions in your CRM.

AI and Automation

Streamline workflows, advance your analytics, supercharge the self-service center, and deliver intelligent coaching.

Conversational AI

Reduce labor costs with human-like, personalized interactions and automated task management for repeatable inquiries.

Reporting and Dashboards

Leverage comprehensive data sets for deep insights and strategic decision-making.

SMS Engagement

Drive effective customer interactions with easy alerts & notifications, and one-click outreaches.

Intelligent Interactions (IVR)

Gain full control over the customer journey with automated insights and intelligent routing options.

Speech Analytics and Coaching

Automatically translate every customer conversation into actionable insights.

Secure Payment Processing

Provide seamless and secure payment experiences through voice and digital channels.

Click to Call

Improve connection rates, agent talk-time, and general agent efficiency with outbound call capabilites.

Check out our latest and most popular customer stories

Still curious? Read Our top FAQs

With voice still being one of the most important customer service channels, integrating contact center capabilities within the ServiceNow platform helps streamline interaction management by unifying voice and SMS channels through a single platform view. By additionally complementing existing capabilities with AI and automation for interaction and data enhancement, an embedded contact center streamlines processes and improves overall efficiency to drive increased ROI and better customer and employee experiences.

Yes, ServiceNow can be used to manage omnichannel customer interactions. With an embedded CTI, like 3CLogic’s Computer Telephony Integration, customer interactions across channels such as voice and SMS are seamlessly available to agents through a simple screen-pop. With all interactions in one place, swivel chairing is easily avoided, and agent efficiency is improved.

Don’t just take our word for it

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3CLogic has been a wonderful addition to our environment. The platform has many great features, excellent integration with ServiceNow and is easily managed using the admin portal.

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We've used 3CLogic as our phone systems integration solution with ServiceNow for around 4 years. From initial implementation through our current usage they have been responsive and a great partner to work with.

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The service audio quality is crisp and clear, and the integration into ServiceNow was very straightforward and easy. By far one of the best ServiceNow integration partners we have worked with. I would highly recommend reaching out to 3cLogic for your CTI/call center needs.

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