CAPABILITIES | CONVERSATIONAL AI

Leverage Conversational AI to enable optimized experiences

Save time and increase productivity with Conversational AI for voice self-service and live agent assistance.

3CLogic Cloud Contact Center Solutions Capabilities
3CLogic Cloud Contact Center Solutions Capabilities
3CLogic Cloud Contact Center Solutions Capabilities

Key benefits

Enhance the customer experience and improve agent productivity with Conversational AI for your contact center. Developed with Natural Language Processing (NLP) and machine learning (ML), Conversational AI can understand and process human language and intent to deliver human-like interactions or assist with live ones, effortlessly leading to contact center efficiency and personalization at scale.

  • Intelligent Self-Service
  • Interactive Voice Response (IVR)
  • Multi-Language
  • SMS Engagements
Intelligent Self-Service

Lower operational costs with virtual agents

Reduce operating expenses and serve more customers in less time while enabling catered experiences with voice self-service powered by Conversational AI. Leveraging Natural Language Understanding (NLU) to quickly decipher a caller's needs, enable human-like interactions powered by synthetic voice technology to easily address common inquiries such as password reset requests or latest support ticket status.

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Interactive Voice Response (IVR)

Drive better experiences leveraging both AI and human intelligence

Not everything can or should be self-serviced. With AI, transform prompt-based voice workflows into natural-sounding conversational experiences to quickly identify and route complex or sensitive issues to the most qualified live agent.

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Multi-Language

Make it easy to talk to anyone with 30+ supported languages

Don’t let language barriers stand in the way of performance. With native speech-to-text and text-to-speech technology available in over 30 languages, 3CLogic helps ensure personalized customer engagements for everyone. With a diverse library of avatars available for each language, interactions can easily be customized to meet customer preferences and improve satisfaction levels.

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SMS Engagements

Leverage the added benefits of SMS

With 3CLogic’s Conversational AI capability, SMS messages can be automatically triggered during self-service sessions based on a customer’s needs, sending convenient texts to everyday requests such as newly created support tickets, access to relevant knowledge articles, or password reset links.

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Integrations

Integrated with the platforms you already use.

Simplify the way you work and engage with a native contact center solution, designed to complement your existing CRM or service management system.

Still curious? Read our top FAQs.

Conversational AI leverages Natural Language Processing and machine learning algorithms to automate and enhance customer engagements. The AI can analyze natural-sounding language and provide answers to inquiries and questions through human-like conversations. As a result, overall service efficiency, productivity, and satisfaction are improved.

Conversational AI can significantly impact overall contact center productivity and customer satisfaction. The AI helps simplify IVR flows by enabling customers to state their reason for calling in a single sentence instead of going through multiple “press 1, press 2” prompts. With more issues handled faster — through an automated process — operational costs are effectively kept low while customer and employee experiences are improved.

Loved by business and individuals across the globe.

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3CLogic's solution also improved our efficiency in phone call quality assurance; reducing the total scorecard process by 75% (from 6hr/wk to 1.5hr/wk).

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One of our company's core values is "Customer First" and the 3CLogic definitely helps us improve the customer experience.

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We couldn't be happier with the technology and the service. Our teams love it and its improved our customer service significantly.

Get in touch

Experience the modern cloud contact center platform for every industry. Are you ready to find out more?

Support inquiries

support@3clogic.com

Service desk

800-350-8656

Let's Talk!