Voice AI for Halo: Automate call resolution & workflows 24/7

The primary purpose of the 3CLogic Voice AI Hub is to resolve routine phone inquiries autonomously within the Halo ecosystem. It allows organizations to deploy human-like Voice AI agents that execute tasks in HaloITSM, HaloPSA, or HaloCRM without live agent intervention. By autonomously resolving routine inquiries, the Hub allows your team to move away from simple call containment and focus on high-value, complex issues within the HaloITSM, HaloPSA, or HaloCRM ecosystem.

The platform offers robust customization to ensure AI agents align with your brand identity. You can define specific "guardrails" for compliance and tune the agent’s personality—including its tone, empathy, and level of proactiveness. This ensures every interaction with your Halo users remains consistent, professional, and helpful.

Beyond dialogue, 3CLogic Voice AI agents are equipped with Abilities to perform real-world actions via REST APIs and webhooks. In a Halo environment, this means agents can autonomously trigger Halo Runbooks, retrieve ticket data, or update user records in real-time based on the caller’s request.

You can instantly enhance an AI agent’s knowledge by uploading relevant documents (e.g.: company policies, technical FAQs, product manuals, etc.) or refer to Halo Knowledge base articles. The AI agent accesses this content to provide accurate, informed responses that stay strictly within your organization's specific guidelines and Halo documentation.

Yes. The 3CLogic Voice AI Hub includes an interactive "Playground" environment. This allows administrators to simulate conversations via chat or phone to observe how the agent interprets input, executes API calls to Halo, and manages conversation flows, ensuring the logic is flawless before deployment.

The platform uses Threads to maintain a complete history of each interaction, ensuring the AI agent retains context throughout the call. If a request exceeds its scope, the agent can seamlessly delegate the task to a more specialized AI or a human agent, preserving the conversation history for a frictionless handoff.

Security is prioritized by ensuring that API calls to external systems (like Halo) are handled by your backend service rather than the underlying LLM, protecting your credentials and data. This protects your credentials and allows you to control data sharing and enforce access restrictions. Additionally, the Voice AI Hub is built with an API-first approach for easy integration and is designed to be LLM agnostic, providing the flexibility to leverage different AI models as technology evolves.