A commitment to security is at the core of 3CLogic

The SOC 2 Type 2 attestation provides 3CLogic customers with one of the most established symbols of assurance available in the industry. The SOC 2 Type 2 audit for 3CLogic was executed in accordance with the American Institute of Certified Public Accountants (AICPA) and AICPA Trust Services Principles and Criteria for Security. 

3CLogic’s Cloud Contact Center meets and/or exceeds AICPA Security Principle in relation to security and provides an independent and objective opinion that 3CLogic has developed, implemented, operates, and maintains security controls assured to its customers with respect to data handled, as well as other security and compliance obligations.

3CLogic empowers its customers with features that enable General Data Protection Regulation (GDPR) compliance. These include options for our customers to comply with the GDPR regulation. High-level areas include information security, breach management, content management, data visibility, individual data rights management, and records management.

3CLogic also requests its customers, otherwise known as the data controllers, notify 3CLogic of their EU processing activities so we can maintain an accurate report of processing activity as required by the GDPR.

3CLogic has in place the requisite technology, policies, and processes for protected health information in transit and at rest in compliance with the Health Insurance Portability and Accountability Act (HIPAA). Some of these include:

• Multi-factor authentication for elevated privilege accounts
• Role-based, minimal privilege access controls with periodic security and privacy awareness and education
• Advanced endpoint protection with cloud-focused Intrusion detection and prevention systems
• Encryption of data in transit between customers and the 3CLogic Cloud Contact Center
• Encryption of data at rest for call recordings (where applicable)
• Detailed, step-based change management processes with security inclusive code development lifecycle
• Regular internal and external vulnerability scanning as well as network penetration testing
• Security incident management processes with breach notification
• Cloud-based backup for business continuity
• Independent, accredited third-party attestation reports (SOC2 Type2)

3CLogic regularly works on accessibility testing, ensuring that our product is accessible to all individuals including those working with assistive technology such as speech recognition software and screen readers. We empower agents to more effectively serve each customer with an easy-to-use, yet comprehensive agent-facing softphone solution, offering robust call center functionality while working from within leading platforms.