Cisco CTI Connector for CRM or Service Management Platforms

Your first step towards contact center enabling the solutions your agents already use.


Maintain the investment in your existing on-premise Cisco UC system and IVR flows while taking the first step towards integrating with your CRM or service management platform with 3CLogic’s CTI connector. Allow agents to achieve new levels of efficiency and productivity while automating activity postings to drive better visibility into daily agent activities.

Unified Experience

Simplify the agent workspace

Bridge the gap between your current Cisco UCCE or UCCX on-premise infrastructure (i.e.: call flows, IVRs, queues, etc.) and CRM or service management platform — such as ServiceNow, SAP, Salesforce, and Microsoft Dynamics — without impacting what already exists. Eliminate toggling between screens and systems with a unified agent desktop experience and CTI to deliver faster, more streamlined customer service from the office or at home.

Businessman interacting with coworkers in a meeting in the conference room
Advanced CTI Capabilities

Automate manual agent processes

Increase the productivity of your agents with integrated softphone capabilities, designed to reduce manual tasks while enhancing each customer engagement with one-click tools and features:

  • Click-to-Call
  • Automated Call Logging into your CRM
  • Screen-pop
  • Automated workflows
Empower “Super Agents” with a Unified Agent Workspace
Integrated Reporting

Connect CC insights with your system of record

Enjoy integrated out-of-the-box KPIs and metrics — such as Agent Handled Calls, Agent Status Information, and Session History — auto-associated with events, tickets, or cases with your CRM or service management platform.

Cloud Migration

Your first step toward cloud adoption

3CLogic’s Cisco CTI Connector brings you one step closer to enjoying the benefits of a fully cloud-hosted contact center solution. Designed to match your organization's cloud migration strategy, deliver immediate value for your agents today knowing 3CLogic’s Hybrid and Total Cloud solutions await you when you’re ready.

Product Capabilities

Out-of-the-box capabilities

Reliable, secure, and powerful. Configured to your needs.

Agent Optimization (CTI)

Seamlessly manage voice and SMS interactions in your CRM.

AI and Automation

Streamline workflows, advance your analytics, supercharge the self-service center, and deliver intelligent coaching.

Conversational AI

Reduce labor costs with human-like, personalized interactions and automated task management for repeatable inquiries.

SMS Engagement

Drive effective customer interactions with easy alerts & notifications, and one-click outreaches.

Intelligent Interactions (IVR)

Gain full control over the customer journey with automated insights and intelligent routing options.

Reporting and Dashboards

Leverage comprehensive data sets for deep insights and strategic decision-making.

Speech Analytics and Coaching

Automatically translate every customer conversation into actionable insights.

Secure Payment Processing

Provide seamless and secure payment experiences through voice and digital channels.

Click to Call

Improve connection rates, agent talk-time, and general agent efficiency with outbound call capabilites.

Get in touch

Experience the modern cloud contact center platform for every industry. Are you ready to find out more?

Support inquiries

Service desk


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