Unlock hidden insights with conversational intelligence

3CLogic - Observe.ai Contact Center Integration | 3CLogic

Key benefits

Behind every customer interaction lies a treasure trove of data and insights – often too much to sort through manually. With 3CLogic and Observe.ai, easily enable AI-powered contact center capabilities, such as speech NLP, sentiment analysis, and agent coaching, to quickly assess the quality of every customer and employee engagement.

Automatic Call Transcriptions
Sentiment Analysis
Keyword Spotting
AI Coaching
Security

Intelligent insights with 3CLogic & Observe.ai

1
Automatic Call Transcriptions
Reduce manual work with automated call transcriptions

How many calls can one supervisor audit in a day? Streamline any quality assurance process with automated call transcriptions for every customer or employee engagement. Browse more conversations for trends, agent behaviors, and best practice adherence, to gain a firmer sense of the overall quality of your service operations.
2
Sentiment Analysis
Decipher the tone behind each conversation

Enjoy deep contextual insights into each customer interaction with AI-powered speech analytics. Powered by machine learning, swiftly and accurately identify specific cues, such as speech rate, elongated silences, and agent overtalk, to determine positive and negative sentiment attributes within every exchange.
3
Keyword Spotting
Intelligently understand the nuances

From “I want a refund” to “I want my money back,” there’s more than one way to ask the same question or make the same request. With 3CLogic and Oberve.AI, track all the possible variations of keywords and phrases to gain a more comprehensive understanding of how your agents and customers communicate.
4
AI Coaching
Create high-performing agents with AI Coaching

With AI Coaching and Auto QA, accelerate any agent training and oversight program with automated evaluation forms, recommendations, and objective insights to boost operational performance — faster. Assist supervisors with the otherwise arduous task of monitoring agent development and summarizing feedback while designing effective action plans, each personalized to individual contributors and teams
5
Security
Privacy compliance for secure engagements

Reduce privacy and compliance risks with a globally available solution designed to adhere to the highest security practices. Observe.AI is SOC 2 Type 2 and ISO 27001 certified, as well as PCI-DSS and GDPR compliant.

Product Capabilities

Out-of-the-box capabilities

Reliable, secure, and powerful. Configured to your needs.

Agent Optimization (CTI)

Seamlessly manage voice and SMS interactions in your CRM.

AI and Automation

Streamline workflows, advance your analytics, supercharge the self-service center, and deliver intelligent coaching.

Outbound Dialers

Improve connection rates, agent talk-time, and general agent efficiency with Power, Predictive, Preview, and Progressive dialers.

SMS Engagement

Drive effective customer interactions with easy alerts & notifications, and one-click outreaches.

Intelligent Interactions (IVR)

Gain full control over the customer journey with automated insights and intelligent routing options.

Conversational AI

Reduce labor costs with human-like, personalized interactions and automated task management for repeatable inquiries.

Speech Analytics and Coaching

Automatically translate every customer conversation into actionable insights.

Secure Payment Processing

Provide seamless and secure payment experiences through voice and digital channels.

Reporting and Dashboards

Leverage comprehensive data sets for deep insights and strategic decision-making.

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Platform Integrations

Integrated with the platforms you already have

3CLogic’s AI and contact center solutions are purpose-built to integrate with the systems you already use, driving unified and enhanced customer experiences.