Unlock hidden insights with conversational intelligence

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3CLogic - Observe.ai Contact Center Integration | 3CLogic
3CLogic - Observe.ai Contact Center Integration | 3CLogic
3CLogic Integrations

Key benefits

Behind every customer interaction lies a treasure trove of data and insights – often too much to sort through manually. With 3CLogic and Observe.ai, easily enable AI-powered contact center capabilities, such as speech NLP, sentiment analysis, and agent coaching, to quickly assess the quality of every customer and employee engagement.

  • Automatic Call Transcriptions
  • Sentiment Analysis
  • Keyword Spotting
  • AI Coaching
  • Security

Intelligent insights with 3CLogic & Observe.ai

  • 1
    Automatic Call Transcriptions

    Reduce manual work with automated call transcriptions

    How many calls can one supervisor audit in a day? Streamline any quality assurance process with automated call transcriptions for every customer or employee engagement. Browse more conversations for trends, agent behaviors, and best practice adherence, to gain a firmer sense of the overall quality of your service operations.

  • 2
    Sentiment Analysis

    Decipher the tone behind each conversation

    Enjoy deep contextual insights into each customer interaction with AI-powered speech analytics. Powered by machine learning, swiftly and accurately identify specific cues, such as speech rate, elongated silences, and agent overtalk, to determine positive and negative sentiment attributes within every exchange.

  • 3
    Keyword Spotting

    Intelligently understand the nuances

    From “I want a refund” to “I want my money back,” there’s more than one way to ask the same question or make the same request. With 3CLogic and Oberve.AI, track all the possible variations of keywords and phrases to gain a more comprehensive understanding of how your agents and customers communicate.

  • 4
    AI Coaching

    Create high-performing agents with AI Coaching

    With AI Coaching and Auto QA, accelerate any agent training and oversight program with automated evaluation forms, recommendations, and objective insights to boost operational performance — faster.  Assist supervisors with the otherwise arduous task of monitoring agent development and summarizing feedback while designing effective action plans, each personalized to individual contributors and teams

  • 5

    Privacy compliance for secure engagements

    Reduce privacy and compliance risks with a globally available solution designed to adhere to the highest security practices. Observe.AI is SOC 2 Type 2 and ISO 27001 certified, as well as PCI-DSS and GDPR compliant. 

Product Capabilities

Out-of-the-box capabilities

Reliable, secure, and powerful. Configured to your needs.

Agent Optimization (CTI)

Seamlessly manage voice and SMS interactions in your CRM.

AI and Automation

Streamline workflows, advance your analytics, supercharge the self-service center, and deliver intelligent coaching.

Conversational AI

Reduce labor costs with human-like, personalized interactions and automated task management for repeatable inquiries.

SMS Engagement

Drive effective customer interactions with easy alerts & notifications, and one-click outreaches.

Intelligent Interactions (IVR)

Gain full control over the customer journey with automated insights and intelligent routing options.

Reporting and Dashboards

Leverage comprehensive data sets for deep insights and strategic decision-making.

Speech Analytics and Coaching

Automatically translate every customer conversation into actionable insights.

Secure Payment Processing

Provide seamless and secure payment experiences through voice and digital channels.

Click to Call

Improve connection rates, agent talk-time, and general agent efficiency with outbound call capabilites.

Platform Integrations

Integrated with the platforms you already have

3CLogic’s AI and contact center solutions are purpose-built to integrate with the systems you already use, driving unified and enhanced customer experiences.

Industry Insights

Stay in the know

Everything you need to know about the latest CX/EX news for you, your employees, and your business.

Get in touch

Experience the modern cloud contact center platform for every industry. Are you ready to find out more?

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