Build & Deploy
Powerful Voice AI Agents

Designed to deliver human-like experiences at scale so that your live agents can focus on more complex tasks while driving optimal operational efficiency.

Learn more

Build & Deploy Powerful Voice AI Agents | 3CLogic

Trusted by the world's best

No Coding Required

Introducing Voice AI Hub

Define their purpose, set unique personalities, and choose the perfect voice—all through an intuitive, easy-to-use interface.

Personalities & Guardrails

Create personalities and set boundaries

Customize your AI’s personality and behavior to align with your brand by adjusting tone, humor, response detail, empathy, and proactiveness. With configurable guardrails, you can also define clear "dos and don’ts" to ensure your AI operates within set boundaries—maintaining consistency, compliance, and delivering interactions that meet customer expectations.

Abilities

Empowering agents with real world abilities

Beyond simple conversation, AI agents can be equipped with "abilities" to interact with external systems via "REST APIs and webhooks." This enables them to perform real-world actions like "fetching data (e.g., from ServiceNow) or initiating processes (e.g., booking flights) based on user requests." This moves AI agents beyond basic Q&A to become more functional and transactional.

Knowledge

Empower your AI Agent with what it needs to know

Enhance Voice AI agents with important knowledge by simply uploading documents including specific policies, FAQs, or product info. Agents can use the additional content to provide accurate, informed responses—ensuring conversations align with your specific guidelines and information.

Playground

Easily test new Voice AI agents

Test and demo Voice AI agents in real-time through an interactive chat window or simulated phone interface. It’s an interactive space to explore how agents interpret input, use configured abilities (such as API calls), delegate tasks, and handle conversation flows—helping you fine-tune behavior and validate functionality before deployment.

Threads

Distribute experiences and work across Voice AI Agents

The concept of "threads" ensures that the "history of interactions within a conversation" is remembered. Furthermore, the platform supports seamless escalation where an AI agent "cannot fulfill a request, it can seamlessly delegate the conversation to another specialized AI agent or even a human agent, often retaining the context of the previous interaction." This provides a more fluid and less frustrating customer experience.

Evaluation & Analytics

Built-in tools for monitoring and improving AI agent performance

Voice AI Hub includes built-in tools for sentiment analysis and conversation summarization, helping you quickly understand customer interactions. It captures overall sentiment and highlights key topics and outcomes, making it easier to monitor agent performance and customer satisfaction." This data-driven approach allows for continuous optimization of the AI agents.

Security and Future-Readiness

Secure and Flexible Platform

Securely unlock the future of CX and EX with 3CLogic's Voice AI Hub

Secure System Integration

API calls to external systems are made by your backend service, not directly by the LLM, ensuring the security of your credentials and allowing you to control what data is shared with the AI and enforce access restrictions.

Future-Ready and Flexible Platform

Built with an API-first approach, all features are accessible via APIs for easy integration with various systems. 3CLogic’s Voice AI Hub is designed to be LLM agnostic, offering the flexibility to utilize different underlying AI models.

Want to learn more? Schedule Demo

3CLogic Voice AI Hub: FAQ

Frequently asked questions

1. What is the primary purpose of the 3CLogic Voice AI Hub?

3CLogic Voice AI Hub is designed to empower businesses to create and deploy sophisticated Voice AI agents that can deliver human-like customer experiences at scale. This allows live agents to focus on more complex issues, ultimately improving operational efficiency.

2. How can I tailor the behavior and brand representation of my Voice AI agents?

The platform offers robust customization options for shaping your AI's personality and behavior. You can define its tone, level of humor, response detail, empathy, and proactiveness to align with your brand. Additionally, you can set "guardrails" to establish clear boundaries for the AI's interactions, ensuring consistency, compliance, and adherence to customer expectations.

3. Beyond conversation, what capabilities can Voice AI agents possess within the 3CLogic Voice AI Hub?

A key feature of the platform is the ability to equip Voice AI agents with "abilities" that extend beyond simple dialogue. Through integrations via REST APIs and webhooks, these agents can interact with external systems to perform real-world actions. Examples include retrieving data from platforms like ServiceNow or initiating processes such as booking flights, all based on user requests.

4. How does the Voice AI Hub ensure agents have the necessary information to provide accurate responses?

The platform allows you to easily enhance your Voice AI agents' knowledge base by uploading relevant documents. This can include specific company policies, frequently asked questions, or detailed product information. The AI agents can then access and utilize this content to provide accurate and informed responses that align with your specific guidelines and information.

5. Can I test and refine my Voice AI agents before deploying them in live environments?

Yes, the 3CLogic Voice AI Hub includes a "Playground" environment where you can easily test and demo new Voice AI agents in real-time. This interactive space allows you to simulate conversations through a chat window or a phone interface to observe how the agents interpret input, utilize configured abilities like API calls, delegate tasks, and manage conversation flows. This facilitates fine-tuning their behavior and validating their functionality before deployment.

6. How does the platform manage complex interactions and ensure continuity in conversations?

The platform utilizes "threads" to maintain a comprehensive history of interactions within a conversation. This allows the AI agent to retain context throughout the exchange. Furthermore, if an initial AI agent is unable to fulfill a user's request, it can seamlessly delegate the conversation to another, more specialized AI agent or even a human agent, often while preserving the context of the preceding interaction.

7. What kind of insights and analytics are available to evaluate the performance of Voice AI agents and customer interactions?

The AI Studio within the 3CLogic Voice AI Hub provides built-in tools for sentiment analysis and conversation summarization. These features help you quickly understand the overall sentiment of customer interactions and identify key topics and outcomes. This makes it easier to monitor agent performance and gauge customer satisfaction.

8. How does the 3CLogic Voice AI Hub address security and ensure flexibility for future AI advancements?

The platform prioritizes secure system integration by ensuring that API calls to external systems are made by your backend service, rather than directly by the underlying Language Model (LLM). This protects your credentials and allows you to control data sharing and enforce access restrictions. Additionally, the Voice AI Hub is built with an API-first approach for easy integration and is designed to be LLM agnostic, providing the flexibility to leverage different AI models as technology evolves.