Best of both worlds with 3CLogic Hybrid Cloud Contact Center

Forget rip-and-replace.Complement your existing on-premise infrastructure with all the added benefits and flexibility an AI-powered cloud contact center enables.


To fully replace an on-premise platform with a cloud solution might not always be a realistic option. At 3CLogic, we understand it can be disruptive and costly. Instead, enjoy the inherent advantages, adaptability, and convenience a cloud-hosted offering unlocks — such as AI and automation — while leveraging your existing investment in on-premise infrastructure with 3CLogic Hybrid Cloud.

Trusted Worldwide

Enhance your Existing On-premise System

Bring together the flexibility of a globally available cloud platform with the control and compliance adherence of your on-premise system to inherit the best of both. Serving multinational enterprises across five continents (NA, SA, EMEA, APAC) in over 30+ languages, easily integrate and keep up with the latest in cloud contact center capabilities without the lengthy hassle of managing local hardware and upgrades.

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Bring Your Own Carrier

Leverage your Telco Network

Preserve your underlying network, voice quality, and connectivity with 3CLogic Hybrid Cloud. Independently manage your phone numbers and maintain existing carrier contracts & rates while delivering better customer and employee experiences with a modern cloud contact center solution at your back.

Smiling man talking on mobile phone in cafe

Remove your dependency on IT

Still sending tickets to your IT team each time a field-level change, system enhancement, or integration is required? Empower your customer support or Sales teams to manage their respective contact center needs, from IVR call flows to 3rd-party integrations, without the need to rely on internal technical resources or expensive external support. 

Seamless Cloud Migration

Accelerate your Cloud Adoption

Your existing on-premise infrastructure and investment should never dictate your cloud migration strategy. With 3CLogic Hybrid Cloud, begin your cloud adoption journey today with the option to seamlessly migrate to 3CLogic Total Cloud when it suits your timeline and business.

Secure Platform

Certified Secure and Compliant

In addition to AWS’s inherent security protocols and standards, 3CLogic’s Total Cloud solution is ISO 27001, SOC2 Type 2, HIPAA, and HECVAT certified as well as GDPR and PCI compliant. Your data – our responsibility.

Man using tablet pc beside servers in data center
Product Capabilities

Out-of-the-box capabilities

Reliable, secure, and powerful. Configured to your needs.

Agent Optimization (CTI)

Seamlessly manage voice and SMS interactions in your CRM.

AI and Automation

Streamline workflows, advance your analytics, supercharge the self-service center, and deliver intelligent coaching.

Conversational AI

Reduce labor costs with human-like, personalized interactions and automated task management for repeatable inquiries.

SMS Engagement

Drive effective customer interactions with easy alerts & notifications, and one-click outreaches.

Intelligent Interactions (IVR)

Gain full control over the customer journey with automated insights and intelligent routing options.

Reporting and Dashboards

Leverage comprehensive data sets for deep insights and strategic decision-making.

Speech Analytics and Coaching

Automatically translate every customer conversation into actionable insights.

Secure Payment Processing

Provide seamless and secure payment experiences through voice and digital channels.

Click to Call

Improve connection rates, agent talk-time, and general agent efficiency with outbound call capabilites.

Get in touch

Experience the modern cloud contact center platform for every industry. Are you ready to find out more?

Support inquiries

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