Deliver high-quality remote desktop and video support

3CLogic - ScreenMeet Contact Center Integration | 3CLogic

Key benefits

Service and support should be easy, seamless, and effortless. Achieve outstanding experiences with the combined power of 3CLogic and ScreenMeet’s voice and video solutions, available for ServiceNow, Salesforce, and Microsoft Dynamics. From co-browsing to remote desktop support, empower your teams with quick and easy incident handling for your IT, Employee Services, and Customer Support teams.

Video Interactions
Co-Browsing
Remote Desktop

Real-time, remote support with 3CLogic & ScreenMeet

1
Video Interactions
Goodbye screenshots, hello screen share

If a picture says a thousand words, what about video? Enable seamless collaboration and screen sharing, supported by 3CLogic’s voice technology. Make it easy for customers and employees to share their screens, allowing them to quickly showcase and talk through issues together, resolving inquiries with increased efficiency and speed.
2
Co-Browsing
Collaborate in real-time with co-browsing

Take service to the next level with integrated co-browsing capabilities, available directly from the agent workplace for ServiceNow, Salesforce, or Microsoft Dynamics. Monitor and control the end-user’s screen simultaneously, effectively guiding them through complex processes in real-time. Keep sensitive information safeguarded by limiting agent access to only relevant screens.
3
Remote Desktop
Speed up ticket handling with remote desktop support

Efficiently handle tickets, issues, and processes by accessing a customer or employee device with remote takeover. Enjoy full control over the end user’s desktop for a specified time to quickly and effortlessly resolve their needs.

Product Capabilities

Out-of-the-box capabilities

Reliable, secure, and powerful. Configured to your needs.

Agent Optimization (CTI)

Seamlessly manage voice and SMS interactions in your CRM.

AI and Automation

Streamline workflows, advance your analytics, supercharge the self-service center, and deliver intelligent coaching.

Conversational AI

Reduce labor costs with human-like, personalized interactions and automated task management for repeatable inquiries.

SMS Engagement

Drive effective customer interactions with easy alerts & notifications, and one-click outreaches.

Intelligent Interactions (IVR)

Gain full control over the customer journey with automated insights and intelligent routing options.

Reporting and Dashboards

Leverage comprehensive data sets for deep insights and strategic decision-making.

Speech Analytics and Coaching

Automatically translate every customer conversation into actionable insights.

Secure Payment Processing

Provide seamless and secure payment experiences through voice and digital channels.

Click to Call

Improve connection rates, agent talk-time, and general agent efficiency with outbound call capabilities.

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Platform Integrations

Integrated with the platforms you already have

3CLogic’s AI and contact center solutions are purpose-built to integrate with the systems you already use, driving unified and enhanced customer experiences.