Comprehensive data without the headache
Easily spot trend performance over time or drill down into specific teams and measurements to target improvement efforts and optimize day-to-day workforce management. With 3CLogic’s intuitive reporting interface, supervisors can build comprehensive contact center reports and graphs, leveraging real-time and historical data. With out-of-the-box KPIs and metrics, such as service level, first call resolution, and average talk time, 3CLogic takes the pain out of the reporting process.
Big picture view — actionable insights
Empower supervisors with complete visibility into agent performance to easily provide proactive feedback and support. With configurable and actionable Wallboards & Dashboards, supervisors can quickly assess and respond to everyday events from the comfort of a single administrative workspace. Easily send agent messages, update agent statuses, join active calls, or change agent assignments.
Help supervisors stay focused on what matters
Don’t let manual processes stand in your way of evaluating contact center performance and improving operations. Easily set conditions or controls —such as wait time limits — to automatically alert supervisors of issues and intelligently route calls when problems escalate. With automated reports, your supervisors can spend less time on time-consuming, manual reporting and more time adding value to their data findings.
Dig deeper with Artificial Intelligence (AI)
Easily monitor the quality of every customer or employee engagement with AI-powered insights. Developed with advanced speech-to-text transcription and machine learning, 3CLogic’s Speech Analytics provides intelligent acoustic metrics, automated sentiment scoring, and keyword capturing, to proactively flag and draw attention to issues before they escalate.
Enrich your CRM or service management platform
Avoid the headache of manually gathering fragmented data into complete reports. Because 3CLogic deeply integrates with your CRM or service platform, you can easily fold your contact center data into your existing platform analytics and dashboards for a comprehensive view.
Integrated with the platforms you already use.
Simplify the way you work and engage with a native contact center solution, designed to complement your existing CRM or service management system.
Still curious? Read our top FAQs.
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