Case studies

Read about our customer stories and learn how 3CLogic helped them grow.

Cleveland Clinic


For more than a century, Cleveland Clinic has been at the forefront of modern medicine. Cleveland Clinic has grown to more than 200 locations around the world, employing more than 65,000 caregivers administering care for more than 6 million patient visits each year.

“ We don’t have to rely on an external IT team to manage things like IVR. Our internal ServiceNow admins are able to understand and configure 3CLogic. The two systems are built to talk together. ”
How Cleveland Clinic enhanced its service desk operations to optimize the patient and employee experience

The Challenge:

Service Desk built in a siloed environment leading to difficulty handling suggest in call volumes, inefficient reporting, and inability to to prioritize urgent requests.

The Solution:

AI and cloud contact center solutions natively integrated with the existing ServiceNow workspace.

Second Harvest Heartland


Second Harvest Heartland is one of the biggest and most effective hunger relief organizations in the United States. It has helped provide 113 million meals, rescued 20,000 tons of surplus food from grocers and restaurants, and partnered with 70 farms to source fresh produce. Using its extensive warehousing and distribution capacity, it has supplied 61,000 tons of food to its network of 1,000 local programs.

“ It’s exciting to have so much data and insight available in ServiceNow, enabling us to identify what our communities really need most, and to fine tune our services. ”
Second Harvest Heartland puts its neighbors first

The Challenge:

To meet increasing demand for citizen support while keeping costs low with limited budgets.

The Solution:

AI and automation integrations to automate routine tasks, programs, and data capturing and improve efficiency.