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As one of the world’s largest automotive manufacturers, Nissan Motor Corporation has been creating quality cars for more than 100 years. Now a Global 2000 Company, Nissan has 32 major manufacturing facilities in 17 countries, and employs more than 131,000 employees around the world.
“ 3CLogic will reduce the agent time required to service each customer interaction while improving the overall quality of that interaction. ”
Tedious reporting, lack of voice self-service, and siloed platform environments led to inefficient employee services.
Integration of 3CLogic’s AI and voice capabilities to enhance existing ServiceNow Employee Workflows.
Average hold time has been reduced by 82% and their call abandonment rate has reduced by 81%.
As the first company to specialize in software development and services, Solugenix has established a reputation for providing exceptional IT services to leading corporations across the globe. Over the course of more than half a century, the organization has established a customer-centric mindset that supports strategic growth and drives innovation.
“ The advanced reporting and analytics capabilities of 3CLogic for ServiceNow have made an incredible impact. ”
A significant amount of manual work and limited reporting capabilities held back the service desk.
Enhance existing ServiceNow investment with voice self-service, smart routing, and automated processes.
The organization was also able to redirect 20% of password reset requests using SMS and leverage automated ticket creation to reduce vendor escalation response time by 78%.
For more than a century, Cleveland Clinic has been at the forefront of modern medicine. Cleveland Clinic has grown to more than 200 locations around the world, employing more than 65,000 caregivers administering care for more than 6 million patient visits each year.
“ We don’t have to rely on an external IT team to manage things like IVR. Our internal ServiceNow admins are able to understand and configure 3CLogic. The two systems are built to talk together. ”
Service Desk built in a siloed environment leading to difficulty handling suggest in call volumes, inefficient reporting, and inability to to prioritize urgent requests.
AI and cloud contact center solutions natively integrated with the existing ServiceNow workspace.
First Call Resolution (FCR) has gone from less than 60% to now more than 86%.
The Reemployment Assistance Program (RAP) of South Dakota has a critical responsibility: providing temporary financial support for people who have lost their jobs.
“ We had a horrible winter with staff struggling to manage citizen calls at home. 3CLogic’s ServiceNow voice workflows have worked out incredibly for us. ”
Lack of remote work capability, siloed platform environments, and inability to meet surge in call volumes.
Native voice AI and contact center integration with ServiceNow for cloud-based, centralized experiences.
The State of South Dakota effectively consolidated its tech stack, centralizing its citizen data in ServiceNow.
Responsible for connecting workers with benefits to protect their financial well-being, the Division of Unemployment Insurance at the Delaware Department of Labor serves a vital role for citizens across the state.
“ We had to look for ways to use technology smarter to help us address this volume. That’s where the 3CLogic-ServiceNow solution really came in to help us address this business issue. ”
188% increase in call volume while relying on a decentralized call center and manual tasks handling.
Voice workflows in ServiceNow to enable voice self-service, smart routing, automation, and data consolidation.
83% reduction in inbound citizen call handle time.
Wellstar Health is one of the largest healthcare providers in Georgia, serving one out of every six citizens in the entire state. The organization’s doctors, nurses, and other staff members work to deliver the best possible care to every patient they see, but those same employees need support as well.
“ Overall, 3CLogic has enabled us to identify gaps in our processes and improve the efficiency of the service desk tremendously. ”
Manual, time-consuming processes, limited insights, and inability to meet growing support needs.
Leverage ServiceNow-native AI and cloud contact center solutions for automated workflows and reporting.
250 staffing hours saved per month.
Second Harvest Heartland is one of the biggest and most effective hunger relief organizations in the United States. It has helped provide 113 million meals, rescued 20,000 tons of surplus food from grocers and restaurants, and partnered with 70 farms to source fresh produce. Using its extensive warehousing and distribution capacity, it has supplied 61,000 tons of food to its network of 1,000 local programs.
“ It’s exciting to have so much data and insight available in ServiceNow, enabling us to identify what our communities really need most, and to fine tune our services. ”
To meet increasing demand for citizen support while keeping costs low with limited budgets.
AI and automation integrations to automate routine tasks, programs, and data capturing and improve efficiency.
Care Center is now returning calls 74% faster than previously.
As part of a long-standing commitment to healthcare innovation and excellence, this provider is standing as a recognized leader in progressive and prominent medical centers. The organization's 25,000+ physicians and employees are serving over one million patients each year with personalized and efficient care.
“ The service desk was able to improve agent efficiency, enhance physician/patient experiences, and reduce annual operating costs by $2 million. ”
Spikes in call volumes and disjointed systems created complex processes, increasing costs and excess manual work, leading to slower, less personalized care.
Empower the team with a unified omnichannel workspace by integrating 3CLogic’s contact center solutions within ServiceNow, improving efficiency, service quality, and profitability.
Average call wait time decreased from 14 minutes to 44 sections, improving call-to-service by 95%.