The customer service journey is a complicated one. It takes a lot of moving pieces working in sync – from sales, to order management & processing, to customer support – to allow for a seamless experience.
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Optimize the agent experience to serve customers faster
Empower your customer service agents to efficiently field inquiries with relevant and personalized data hosted in SAP. With 3CLogic’s fully integrated computer telephony integration (CTI), agents can seamlessly operate from SAP’s unified agent desktop enabling a consolidated experience designed to improve employee productivity with automated SAP screen-pops, automation of agent tasks, and click-to-call features.
Automate common requests with voice and SMS self-service
Leverage the latest in speech technology to minimize manually intensive tasks. With advanced capabilities including call transcription, natural language processing (NLP), and the latest in SMS messaging you can encourage customers to independently resolve everyday issues through voice or SMS-enabled self-service, freeing up agents to handle more complex, high-touch interactions
Deliver intelligent and personalized customer journey experiences
With 3CLogic’s intuitive drag-and-drop IVR Conversation Designer managers can easily design personalized call workflows integrated with SAP service Cloud to deliver intelligent customer journey experiences and outcomes – no IT resources required.
Monitor Your quality of service with real-time reporting, dashboards, and AI-powered analytics
Demystify customer interactions and understand your contact center health with reporting and analytics integrated with SAP Service Cloud. Advanced speech transcription and machine learning inform sentiment scoring of customer engagements so management can proactively generate supervisor alerts. Our IVR Analytics feature also enables managers to pinpoint IVR bottlenecks and deflection points in order to continuously improve customer workflows.
Enable convenient customer service interactions with SMS
Enable the convenience of integrated SMS messaging to better server your customers. Easily configure automated SMS alerts & notifications based on SAP-triggered events or offer conversational two-way SMS messaging as an alternative to calling in for help and support.
Why Choose 3CLogic for Your SAP Instance?
Globally deployed and available on five continents, enterprises across industries including retail, manufacturing, hospitality, healthcare, finance, insurance, travel, government, and higher education today rely on 3CLogic to complement their digital transformation strategies.
Designed to enhance existing CRM and customer service management platforms, 3CLogic is a recognized cloud contact center leader dedicated to building flexible, reliable, innovative, and secure solutions for both sales and customer support teams striving to deliver efficient and memorable sales, customer, and/or employee experiences. With our dedicated team of experts, growing community of partners, and 24/7/365 global support, our success is tied to our customer's successes. It's why organizations both big and small choose 3CLogic.
- SAP-Certified Technology Partner
- SAP Store-reviewed solution
- Award-winning SAP-centric platform