Why choose 3CLogic?
3CLogic is an award-winning AI and contact center provider, offering a unique approach to delivering superior experiences. Our vision is to empower global enterprises with greater flexibility, reliability, scalability, and security by transforming their existing Customer Relationship Management (CRM) and Customer Service Systems Platforms into complete omnichannel Customer Experience Management (CXM) solutions.
Built on Amazon Web Services (AWS) secure and global hosting platform, 3CLogic offers patented contact center solutions that integrate with the world’s leading platforms (such as ServiceNow, and SAP).
Together, we are reimagining employee and customer service.
The AI and contact center solution
3CLogic’s AI and contact center solutions are purpose-built to integrate with the systems you already use, driving unified and enhanced customer experiences.
Omnichannel experience
We embed advanced AI and contact center offerings within a CRM or service management platform to complement and enhance existing capabilities through a single platform view.
AI-powered
We leverage the latest in AI technology — such as GenAI, Conversational AI, AI Coaching, and AI-powered speech analytics — to empower organizations with real-time and automated customer and performance insights.
Flexible deployments
Flexible deployment options ranging from full cloud to hybrid cloud - built with a microservices architecture to easily scale and meet new, increasing support needs.
Scalable
We empower organizations with seamless scalability leveraging AI-powered automation for improved processes, self-service, and customer engagement insights.
24/7 support
We have technical support experts readily available at all times of the day so that our customers can get the help they need right away — for immediate customer service optimization and zero business disruption.
3CLogic offers globally available solutions
At 3CLogic, we believe seamless customer and employee experiences should be available to everyone.
Our Global 2000 enterprise customers are found across five continents and various industries, including healthcare, retail, higher education, government & public sector, manufacturing, procurement, Managed Service Provider (MSP), insurance & finance, non-profit, and travel.
- Tier 1 Global Telecom carriers for worldwide support
- A five-year 99.99% uptime streak for customer service
- Compliance with local and global regulatory standards, such as HIPAA, ISO 27001, SOC 2 Type 2, GDPR, and PCI
The classic contact center approach doesn’t cut it…
Siloed data and disjointed customer service platforms create more hassle than they are helpful. At 3CLogic, we believe in disruption-free digital transformation. That’s why we offer AI and contact center solutions that complement and enhance organizations’ existing system of records, effectively avoiding the introduction of duplicate capabilities and multiple platform requirements while driving greater ROI and operational efficiency.