Not every sale and customer service engagement can be digitized. In fact, leveraging voice interactions at the right time to address a customer's need or interest can make all the difference between memorable experiences or lost opportunities.
Automate routine and mundane agent tasks
Allow customer service or sales teams to focus on more complex or valuable tasks by eliminating manual work with automated screen-pops, logging of customer engagements, and auto-associated call recordings with Microsoft Dynamics 365. Simplify outreaches, alerts, or surveys at scale with automated calls or SMS notifications to maximize the customer experience without overburdening your sales or service teams with repetitive work.
Create intelligent voice experiences
With 3CLogic's low code/no code IVR Conversation Designer, easily design advanced and intelligent call workflows directly from within Microsoft Dynamics 365. Create personalized customer service experiences leveraging Microsoft Dynamics data to empower customers to self-service their needs or intelligently route them to the most qualified agents while enabling memorable experiences.
Maximize your sales outreaches
Improve the success of any sales or marketing effort with 3CLogic’s flexible outbound dialing solutions including Predictive, Preview, and Progress options to match your campaign needs. Reach potential prospects faster and at scale with local presence features to maximize contact rates while auto-populating agent screens with relevant Microsoft Dynamics 365 CRM prospect details to streamline outreaches.
Deliver convenient engagements or notifications with SMS
Enable automated SMS alerts and notifications based on Microsoft Dynamics 365 events to quickly notify customers and prospects of relevant updates. Easily enable SMS surveys to quickly gauge customer experiences in near real-time or send SMS promotions to interested prospects to drive sales.
Easily measure success with advanced performance analytics
Understand the health of your sales and customer service operations with advanced reporting and analytics integrated with Microsoft Dynamics 365. Enjoy AI-powered speech analytics to quickly understand the "voice of the customer" while streamlining any quality assurance process and optimizing agent coaching opportunities.
Integrated with the platforms you already have
3CLogic’s AI and contact center solutions are purpose-built to integrate with the systems you already use, driving unified and enhanced customer experiences.
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