Combine the world's market leading collaboration tool with an enterprise grade Cloud Contact Center platform for a complete voice communication solution.
Allow agents to easily accept incoming 3CLogic calls from within Microsoft Teams for a consistent and seamless experience.
Automatically sync agent availability between 3CLogic's Cloud Call Center platform and Microsoft Teams - to limit unwelcome disruptions and optimize agent performance.
Easily transfer to or conference in Microsoft Teams users to assist Call Center Agents with unique customer service inquiries or needs on-demand.
Leverage the 3CLogic and Microsoft Teams integration to complement any CRM (i.e. Dynamics 365 CRM) or system of record (i.e. ServiceNow) to maximize the customer experience and agent performance.