Unite your front and back office

3CLogic - Microsoft Teams Contact Center Integration | 3CLogic

Key benefits

Maximize productivity by integrating 3CLogic’s globally recognized contact center offerings with your existing Microsoft Team platform, enhancing your solution with voice and SMS.

With all customer interaction data pushed to your existing system of record, your organization can drive successful customer experience through the platform you already have.

Contact Center Integration
Speech Analytics
Expert Support
Complete Analytics

Built for Microsoft Teams. Designed for the enterprise.

1
Contact Center Integration
Create connected experiences with Microsoft Teams integrated CTI

Easily make and receive calls, and keep track of agent availability to quickly route incoming inquiries from within your Microsoft Teams platform. With 3CLogic’s CTI integration, your organization gains access to intelligent IVRs, AI-powered call queuing, unified workflows, and real-time insights and analytics –– all within the platform you already use.
2
Speech Analytics
Proactive service is easy with speech analytics

Reach success with comprehensive insights into performance with speech analytics, including real-time call transcriptions, auto-summarization, and sentiment analysis for 100% of customer interactions. With all insights delivered to your system of record, your organization can provide proactive customer service.
3
Expert Support
Quickly connect customers to expert support

Easily transfer to or conference with Microsoft Teams users to assist your contact center agents with unique customer service inquiries or needs on-demand.
4
Complete Analytics
Take control with real-time data at your fingertips

Measure overall contact center health and optimize agent performance by identifying key trends and triggers in customer responses. With advanced real-time and historical data at your fingertips, easily transform call metrics and KPIs into actionable and meaningful insights.

Product Capabilities

Out-of-the-box capabilities

Reliable, secure, and powerful. Configured to your needs.

Agent Optimization (CTI)

Seamlessly manage voice and SMS interactions in your CRM.

AI and Automation

Streamline workflows, advance your analytics, supercharge the self-service center, and deliver intelligent coaching.

Outbound Dialers

Improve connection rates, agent talk-time, and general agent efficiency with Power, Predictive, Preview, and Progressive dialers.

SMS Engagement

Drive effective customer interactions with easy alerts & notifications, and one-click outreaches.

Intelligent Interactions (IVR)

Gain full control over the customer journey with automated insights and intelligent routing options.

Conversational AI

Reduce labor costs with human-like, personalized interactions and automated task management for repeatable inquiries.

Speech Analytics and Coaching

Automatically translate every customer conversation into actionable insights.

Secure Payment Processing

Provide seamless and secure payment experiences through voice and digital channels.

Reporting and Dashboards

Leverage comprehensive data sets for deep insights and strategic decision-making.

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Platform Integrations

Integrated with the platforms you already have

3CLogic’s AI and contact center solutions are purpose-built to integrate with the systems you already use, driving unified and enhanced customer experiences.