Collaborating with team via 3CLogic Voice for Microsoft Teams

MICROSOFT TEAMS

Cloud Contact Center Integration for Microsoft Teams

Combine the world's market leading collaboration tool with an enterprise grade Cloud Contact Center platform for a complete voice communication solution. 

Turning the front and back office into one office.

3CLogic Cloud Call Center Integration for Microsoft Teams

Integrated Agent Workspace.

Allow agents to easily accept incoming 3CLogic calls from within Microsoft Teams for a consistent and seamless experience. 

Universal Agent Status.

Automatically sync agent availability between 3CLogic's Cloud Call Center platform and Microsoft Teams - to limit unwelcome disruptions and optimize agent performance. 

circles
Transfer calls between 3CLogic and Microsoft Teams

Simplified Access to Expert Resources. 

Easily transfer to or conference in Microsoft Teams users to assist  Call Center Agents with unique customer service inquiries or needs on-demand. 

Enhance with Any CRM or System of Record.

Leverage the 3CLogic and Microsoft Teams integration to complement any CRM (i.e. Dynamics 365 CRM) or system of record (i.e. ServiceNow) to maximize the customer experience and agent performance.

3CLogic and Microsoft Teams integration with CRM

Already Leveraging Dynamics 365 CRM?

Learn how to better respond to client inquiries, improve your CSAT scores, or drastically enhance the efficiency of outbound sales campaigns with 3CLogic’s Cloud Call Center software integration with Microsoft Dynamics 365 CRM.

 

Learn More

3CLogic for Microsoft Teams

Want to learn more? Contact a 3CLogic representative today to explore the art of the possible. 

Contact Us Today

Elevate Your Customer Service to the Cloud!

Although 3CLogic is an AWS-hosted solution we understand every business has unique requirements when it comes to migrating to the cloud. That’s why we offer a variety of deployment options, from Total Cloud to Hybrid, or even a simple connector between your CRM and a legacy on-premise telephony infrastructure.

View Deployment Options

See what's possible

Schedule a live demo of the 3CLogic cloud communication platform.