Build & Deploy
Powerful Voice AI Agents

Designed to deliver human-like experiences at scale so that your live agents can focus on more complex tasks while driving optimal operational efficiency.

Learn more

What if your team could design intelligent voice workflows without needing to write a single line of code? AgenTik AI is unlocking the next generation of customer and employee experiences, but most solutions are either too technical or too disconnected from your existing systems. That's why we built the 3C Logic Voice AI Hub, a centralized, no code platform built to accelerate AI powered voice experiences together with ServiceNow. You can easily create and manage personalized AI powered voice engagements while complementing the Now Platform. From self-service AI agents to post call transcriptions, everything is streamlined, unified, and optimized for real world results. Hi. This is Bill from Jet Airlines. How can I help? Hey. I accidentally bought a ticket twice. Could I get a refund, please? Sure. Please read out your reference number, and I can begin to process that right now. It's not just easy to build. It's built to perform. Voice AI Hub orchestrates real time interactions, triggers back end automations, and guides resolutions across every department, from IT to HR to customer service. And it's all possible in multiple languages. Welcome to MD Medical. How can I help? And because it's built together with ServiceNow, enabling businesses to save time while delivering consistent experiences to every customer. With built in safeguards for data privacy, brand tone, and compliance, 3C Logic ensures you stay in control, even in a no code environment. 3C Logic Voice AI Hub. Activate the full power of your voice channel natively in ServiceNow.

Powering the world’s leading brands and industries

Introducing Voice AI Hub

Define their purpose, set unique personalities, and choose the perfect voice.
All through an intuitive, easy-to-use interface.

Personalities & Guardrails

Create personalities and set boundaries

Create distinctive AI personalities: Adjust tone, humor, response detail, empathy, and proactiveness to match your brand voice.

Set clear behavioral boundaries: Define specific “dos and don’ts” to guide how your AI agent engages with users.

Maintain consistent interactions: Ensure the AI delivers experiences aligned with your standards and expectations.

Ensure compliance and control: Keep all responses within approved guidelines and guardrails.

3CLogic - Voice AI Hub | Personalities & Guardrails

Abilities

Connect your Voice AI agent to the systems you use

Equip agents with real-world data and context: easily connect to external systems via REST APIs and webhooks.

Turn conversations into actions: Fetch data (e.g., from ServiceNow) or initiate processes (e.g., booking flights) on user request.

Go beyond basic Q&A: Deliver functional, transactional experiences—not just answers.

Drive outcome-focused automation: Execute tasks and trigger workflows directly from the conversation.

Knowledge

Empower your AI agent with what it needs to know

Enhance Voice AI with your knowledge: Upload policies, FAQs, and product docs in minutes.

Ground spoken responses in your content: Deliver accurate, informed answers every time.

Enforce compliance and brand voice: Deliver functional, transactional experiences—not just answers.

Drive outcome-focused automation: Keep all voice interactions aligned with your guidelines.

Playground

Easily test new Voice AI agents

Test and demo in real time: Run Voice AI in an interactive chat window or simulated phone interface.

See how it thinks: Inspect intent parsing, use of configured tools (e.g., API calls), task delegation, and conversation flow handling.

Fine-tune fast: Adjust prompts, settings, and tools on the fly as you observe live interactions.

Validate before launch: Confirm functionality, reliability, and edge-case handling prior to deployment.

Threads

Distribute experiences and work across Voice AI Agents

Preserve context with threads: Keep the full history of each conversation for continuity.

Escalate seamlessly: When an agent can’t fulfill a request, hand off to a specialized AI or a human without losing context.

Carry context across handoffs: Maintain intents, entities, and key details so users never have to repeat themselves.

Deliver smoother experiences: Reduce friction and frustration with fluid, context-aware support.

Evaluation & Analytics

Built-in tools for monitoring and improving AI agent performance

Built-in sentiment and summaries: Voice AI Hub analyzes tone and auto-summarizes each conversation for quick understanding.

Spotlight key insights: Capture overall sentiment and highlight topics, intents, and outcomes at a glance.

Monitor what matters Track agent performance and customer satisfaction with clear, actionable signals.

Optimize continuously: Use data-driven insights to refine prompts, flows, and training for better results over time.

3CLogic - Voice AI Hub | Evaluation & Analytics

3CLogic Voice AI Webinar Series

Learn How to Build & Deploy Powerful Voice AI Agents

Transforming CX and Contact Center Operations with 3CLogic's Voice AI Agents for ServiceNow

Modernizing IT Service Desks with Voice AI & ServiceNow AI Orchestration

Security and Future-Readiness

Secure and Flexible Platform

Securely unlock the future of CX and EX with 3CLogic's Voice AI Hub

Secure System Integration

API calls to external systems are made by your backend service, not directly by the LLM, ensuring the security of your credentials and allowing you to control what data is shared with the AI and enforce access restrictions.

Future-Ready and Flexible Platform

Built with an API-first approach, all features are accessible via APIs for easy integration with various systems. 3CLogic’s Voice AI Hub is designed to be LLM agnostic, offering the flexibility to utilize different underlying AI models.

Want to learn more? Schedule Demo

3CLogic Voice AI Hub: FAQ

Frequently asked questions

1. What is the primary purpose of the 3CLogic Voice AI Hub?

3CLogic Voice AI Hub is designed to empower businesses to create and deploy sophisticated Voice AI agents that can deliver human-like customer experiences at scale. This allows live agents to focus on more complex issues, ultimately improving operational efficiency.

2. How can I tailor the behavior and brand representation of my Voice AI agents?

The platform offers robust customization options for shaping your AI's personality and behavior. You can define its tone, level of humor, response detail, empathy, and proactiveness to align with your brand. Additionally, you can set "guardrails" to establish clear boundaries for the AI's interactions, ensuring consistency, compliance, and adherence to customer expectations.

3. Beyond conversation, what capabilities can Voice AI agents possess within the 3CLogic Voice AI Hub?

A key feature of the platform is the ability to equip Voice AI agents with "abilities" that extend beyond simple dialogue. Through integrations via REST APIs and webhooks, these agents can interact with external systems to perform real-world actions. Examples include retrieving data from platforms like ServiceNow or initiating processes such as booking flights, all based on user requests.

4. How does the Voice AI Hub ensure agents have the necessary information to provide accurate responses?

The platform allows you to easily enhance your Voice AI agents' knowledge base by uploading relevant documents. This can include specific company policies, frequently asked questions, or detailed product information. The AI agents can then access and utilize this content to provide accurate and informed responses that align with your specific guidelines and information.

5. Can I test and refine my Voice AI agents before deploying them in live environments?

Yes, the 3CLogic Voice AI Hub includes a "Playground" environment where you can easily test and demo new Voice AI agents in real-time. This interactive space allows you to simulate conversations through a chat window or a phone interface to observe how the agents interpret input, utilize configured abilities like API calls, delegate tasks, and manage conversation flows. This facilitates fine-tuning their behavior and validating their functionality before deployment.

6. How does the platform manage complex interactions and ensure continuity in conversations?

The platform utilizes "threads" to maintain a comprehensive history of interactions within a conversation. This allows the AI agent to retain context throughout the exchange. Furthermore, if an initial AI agent is unable to fulfill a user's request, it can seamlessly delegate the conversation to another, more specialized AI agent or even a human agent, often while preserving the context of the preceding interaction.

7. What kind of insights and analytics are available to evaluate the performance of Voice AI agents and customer interactions?

The AI Studio within the 3CLogic Voice AI Hub provides built-in tools for sentiment analysis and conversation summarization. These features help you quickly understand the overall sentiment of customer interactions and identify key topics and outcomes. This makes it easier to monitor agent performance and gauge customer satisfaction.

8. How does the 3CLogic Voice AI Hub address security and ensure flexibility for future AI advancements?

The platform prioritizes secure system integration by ensuring that API calls to external systems are made by your backend service, rather than directly by the underlying Language Model (LLM). This protects your credentials and allows you to control data sharing and enforce access restrictions. Additionally, the Voice AI Hub is built with an API-first approach for easy integration and is designed to be LLM agnostic, providing the flexibility to leverage different AI models as technology evolves.

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