Build & Deploy
Powerful Voice AI Agents
Designed to deliver human-like experiences at scale so that your live agents can focus on more complex tasks while driving optimal operational efficiency.
Introducing Voice AI Hub
Define their purpose, set unique personalities, and choose the perfect voice.
All through an intuitive, easy-to-use interface.
Create personalities and set boundaries
Create distinctive AI personalities: Adjust tone, humor, response detail, empathy, and proactiveness to match your brand voice.
Set clear behavioral boundaries: Define specific “dos and don’ts” to guide how your AI agent engages with users.
Maintain consistent interactions: Ensure the AI delivers experiences aligned with your standards and expectations.
Ensure compliance and control: Keep all responses within approved guidelines and guardrails.
Connect your Voice AI agent to the systems you use
Equip agents with real-world data and context: easily connect to external systems via REST APIs and webhooks.
Turn conversations into actions: Fetch data (e.g., from ServiceNow) or initiate processes (e.g., booking flights) on user request.
Go beyond basic Q&A: Deliver functional, transactional experiences—not just answers.
Drive outcome-focused automation: Execute tasks and trigger workflows directly from the conversation.
Empower your AI agent with what it needs to know
Enhance Voice AI with your knowledge: Upload policies, FAQs, and product docs in minutes.
Ground spoken responses in your content: Deliver accurate, informed answers every time.
Enforce compliance and brand voice: Deliver functional, transactional experiences—not just answers.
Drive outcome-focused automation: Keep all voice interactions aligned with your guidelines.
Easily test new Voice AI agents
Test and demo in real time: Run Voice AI in an interactive chat window or simulated phone interface.
See how it thinks: Inspect intent parsing, use of configured tools (e.g., API calls), task delegation, and conversation flow handling.
Fine-tune fast: Adjust prompts, settings, and tools on the fly as you observe live interactions.
Validate before launch: Confirm functionality, reliability, and edge-case handling prior to deployment.
Distribute experiences and work across Voice AI Agents
Preserve context with threads: Keep the full history of each conversation for continuity.
Escalate seamlessly: When an agent can’t fulfill a request, hand off to a specialized AI or a human without losing context.
Carry context across handoffs: Maintain intents, entities, and key details so users never have to repeat themselves.
Deliver smoother experiences: Reduce friction and frustration with fluid, context-aware support.
Built-in tools for monitoring and improving AI agent performance
Built-in sentiment and summaries: Voice AI Hub analyzes tone and auto-summarizes each conversation for quick understanding.
Spotlight key insights: Capture overall sentiment and highlight topics, intents, and outcomes at a glance.
Monitor what matters Track agent performance and customer satisfaction with clear, actionable signals.
Optimize continuously: Use data-driven insights to refine prompts, flows, and training for better results over time.
Inbound Voice AI Agents
Transform your customer service from a cost center into a continuous value driver. Intelligent Voice AI agents provide an immediate, human-like first line of defense, ensuring that every caller receives instant attention without the frustration of long hold times or rigid menu trees. By handling high-volume, repetitive inquiries autonomously, these agents free your human workforce to focus on complex, high-emotion problem-solving.
- Instant Query Resolution: Deflect common requests—such as order status updates, password resets, or booking confirmations—directly within the voice channel using real-time system integrations.
- Intelligent Triage & Routing: Automatically identify caller intent and sentiment to resolve issues on the spot or perform a "warm handoff" to the best-suited live agent with full context preserved.
- Infinite Scalability: Effortlessly manage sudden spikes in call volume during peak seasons or outages without increasing headcount or compromising service levels.
- Global Availability: Offer consistent, high-quality support in multiple languages and time zones, ensuring your brand is always reachable, day or night.
Outbound Voice AI Agents
Move beyond the limitations of one-way SMS or static robocalls that leave customers with more questions than answers. Our Outbound Voice AI agents initiate proactive conversations that allow customers to engage, respond, and resolve issues the moment they are notified. By turning a simple alert into a two-way dialogue, you can accelerate business outcomes and provide a premium, white-glove experience at scale.
- Interactive Appointment Management: Send proactive reminders for service visits or medical appointments and allow customers to reschedule or confirm details verbally in the same call.
- Intelligent Outreach for Missing Information: Automatically contact customers when a form, application, or claim is flagged as incomplete, allowing them to provide the missing details.
- Preemptive FAQ & Resolution: Deliver proactive updates while remaining on the line to answer immediate "what’s next" questions, effectively neutralizing the need for a follow-up inbound call.
- Proactive Status Updates: Inform customers of delivery delays or service disruptions before they call you, offering immediate alternatives or additional information to maintain trust.
Multimodal AI Agents
Multimodal AI agents can understand and process both spoken language and typed text inputs concurrently, delivering frictionless experiences in real time.
Learn moreSecure and Flexible Platform
Securely unlock the future of CX and EX with 3CLogic's Voice AI Hub
Secure System Integration
API calls to external systems are made by your backend service, not directly by the LLM, ensuring the security of your credentials and allowing you to control what data is shared with the AI and enforce access restrictions.
Future-Ready and Flexible Platform
Built with an API-first approach, all features are accessible via APIs for easy integration with various systems. 3CLogic’s Voice AI Hub is designed to be LLM agnostic, offering the flexibility to utilize different underlying AI models.
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