Combine the world's market leading collaboration tool with an enterprise grade Cloud Contact Center platform for a complete voice communication solution.
Allow agents to easily accept incoming 3CLogic calls from within Microsoft Teams for a consistent and seamless experience.
Automatically sync agent availability between 3CLogic's Cloud Call Center platform and Microsoft Teams - to limit unwelcome disruptions and optimize agent performance.
Easily transfer to or conference in Microsoft Teams users to assist Call Center Agents with unique customer service inquiries or needs on-demand.
Leverage the 3CLogic and Microsoft Teams integration to complement any CRM (i.e. Dynamics 365 CRM) or system of record (i.e. ServiceNow) to maximize the customer experience and agent performance.
Although 3CLogic is an AWS-hosted solution we understand every business has unique requirements when it comes to migrating to the cloud. That’s why we offer a variety of deployment options, from Total Cloud to Hybrid, or even a simple connector between your CRM and a legacy on-premise telephony infrastructure.