Is your enterprise contact center responding to thousands of calls each day but unable to understand how agents and customers interact? For complete visibility into these conversations, organizations are leveraging intelligent voice solutions that are powered by conversational analytics and natively integrated with ServiceNow.
Join the discussion with leading ServiceNow Technology Partner 3CLogic and contact center AI platform Observe.AI and as they reveal the value of combining voice, AI, and ServiceNow to inform actionable business insights. See their innovative solution in action — they’ll walk through a powerful demonstration that shows how natively integrating these solutions with your ServiceNow instance reduces administrative burden, increases efficiency, and improves agent performance.
Speakers
Rachel Brown - Sentiment Analysis Specialist at 3CLogic
Alex Lustig - Solutions Architect at Observe.AI
