Integrating Voice and ServiceNow: Contact Center Workflows You Didn’t Know Were Possible

If your organization is leveraging ServiceNow, you know just how powerful the platform’s workflows are for delivering personalized customer service and boosting operational efficiency.

In this session, we explored how to extend the value of your ServiceNow investment by integrating voice with your existing workflows, digital channels, and ServiceNow data.

We walked through common contact center uses cases such as password resets and system outages and demonstrated how to leverage voice-enabled self-service, voice transcription, and intelligent IVR – directly inside of ServiceNow – to deliver an omnichannel experience and streamline your contact center operations.

Speaker
Abid Hoque: Senior Director of Project Implementation at 3CLogic