Whether you’re supporting customers, patients, employees, or IT, drive exceptional experiences with a contact center solution that integrates natively with your system of record.
"3CLogic was perfect. It came ready out of the box, and I know the integration will be managed, maintained, and continuously evolve as new features come in."
By leveraging 3CLogic voice AI & SMS workflows, leading enterprises are achieving incredible outcomes for their service operations and bottom line.
> Enhanced reporting for case or incident data
> Streamlined operations with with any CRM or system of record fields
> Two-way SMS capabilities managed within the system of record
> 83% reduction in call handle time in just 6 months
> 6X increase in call volume capacity
> 20% of incoming calls handled with voice self-service
3CLogic's contact center workflows enable you to consolidate your tech stack, automate tedious tasks, and proactively address performance issues to minimize operational costs while maintaining exceptional service.
> Create personalized experiences that callers will love.
> Leverage an intuitive IVR conversation designer to automate routine tasks and reduce manual workload.
> Design intelligent call workflows directly within your service management platform.
> Empower customers to independently resolve common issues.
> Free up agents to focus on complex cases that need their attention.
> Minimize repetitive tasks such as recording and transcribing calls.
> Empower your agents to efficiently field customer inquiries with relevant and personalized caller data from your CRM.
> Create a single, unified agent workspace complete with CTI Screen Pops for a more streamlined, client-centric experience.
> Improve employee productivity and allow agents to focus on high-priority issues and customer satisfaction.
> Utilize SMS routing to efficiently and effectively direct requests to the most appropriate resolution.
> Facilitate convenient SMS conversations to resolve issues faster.
> Automate surveys and appointment reminders to reduce manual work.
> Trigger alerts and notifications to swiftly update customers.
> Leverage conversational AI for sentiment analysis of customer engagements.
> Identify bottlenecks and deflection points to continuously improve workflows.
> Employ speech analytics to monitor agent performance and take data-driven action.
> Generate automated reports and alerts to increase efficiency and improve operations.