Transform the Customer Experience with Voice-Enabled Self-Service

> Empower customers to independently resolve common issues.

> Free up agents to focus on complex cases that need their attention.

> Minimize repetitive tasks such as recording and transcribing calls.

Support Your Agents To Work From Anywhere with a Computer Telephony Integration (CTI)

> Empower your agents to efficiently field customer inquiries with relevant and personalized caller data from your CRM.

> Create a single, unified agent workspace complete with CTI Screen Pops for a more streamlined, client-centric experience.

> Improve employee productivity and allow agents to focus on high-priority issues and customer satisfaction.

Simplify Customer Engagement with SMS

> Utilize SMS routing to efficiently and effectively direct requests to the most appropriate resolution.

> Facilitate convenient SMS conversations to resolve issues faster.

> Automate surveys and appointment reminders to reduce manual work.

> Trigger alerts and notifications to swiftly update customers.

Unlock Insights with Speech Analytics, Real-Time Reporting, and Dashboards 

> Leverage conversational AI for sentiment analysis of customer engagements.

> Identify bottlenecks and deflection points to continuously improve workflows.

> Employ speech analytics to monitor agent performance and take data-driven action.

> Generate automated reports and alerts to increase efficiency and improve operations.