May 6-8, 2025 | Las Vegas | Booth #4526

Discover how Agentic AI & Voice AI transform CX for ServiceNow

One step away from the biggest event of 2025.

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unlock the potential of your digital transformation journey.

3CLogic: Re-imagine CX and front-office operations with ServiceNow AI Contact Center

Customer support expectations are evolving rapidly —73% demand more personalization, and 81% expect faster service. Meanwhile, businesses are striving to streamline contact center operations in anticipation of an AI-driven future. Join this session to learn how customers today are leveraging 3CLogic and ServiceNow® to transform front-office experiences and workflows from advanced GenAI voice self-service to NowAssist-powered live agents to powerful real-time analytics and insights. Two leading platforms – one powerful omnichannel CX solution.

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Session | Wednesday, May 7 | 1:00 PM - 1:30 PM PDT

3CLogic: Transforming CX & EX with AI: The future of contact centers with ServiceNow

AI is set to transform contact centers, making them more personalized, efficient, and impactful. Join our expert panel to explore the latest ServiceNow® AI capabilities and strategies to drive ROI, enhance customer and employee experiences, and stay ahead in 2025 and beyond. Learn actionable insights to optimize operations and unlock value—whether improving customer interactions or empowering your workforce. This session is a must for enterprise leaders shaping the future of their contact centers.

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A Unified CXAAS Approach

The traditional model to CX is broken. Together with ServiceNow, we fixed it.

Leveraging ServiceNow's leading digital platform and workflows, 3CLogic delivers dynamic AI Agents, advanced Voice AI, and intelligent live agent experiences.

Designed to streamline operations, eliminate manual tasks, and boost efficiency, 3CLogic empowers organizations to deliver personalized, consistent service—all from a single, unified agent and admin workspace.

WATCH HOW

Built for ServiceNow

The AI-powered Contact Center solution purpose-built for Servicenow

Built on ServiceNow’s leading orchestration platform, 3CLogic delivers dynamic AI Agents, advanced Voice AI, and intelligent live agent experiences.

AI-powered Contact Center

Leverage the power of Voice AI, real-time call transcriptions, and AI-powered sentiment analysis working together with ServiceNow's Now Assist and Agentic AI to drive faster resolutions and catered experiences.

Omnichannel Solution

Complement ServiceNow’s native digital channels (i.e.: virtual agent, live chat, etc.) with powerful voice and SMS flows.

Single Data Model

Eliminate data silos and leverage ServiceNow as the single source of truth. It's just one less platform to secure.

Agent Optimization & CTI

Streamline tasks and create smarter agent experiences to quickly handle and support high-value interactions while reducing manual tasks - all from the ServiceNow agent workspace.

Centralized Reporting

Enjoy contact center KPIs and analytics integrated with ServiceNow to enable consolidated dashboard views and reports.

Quality Management

Enhance service quality with AI-powered QA. Integrated with ServiceNow to monitor calls, surface coaching insights, and ensure consistent agent performance.

3CLOGIC CX PLATFORM For ServiceNow

Bring intelligent engagements
to every corner of your ServiceNow workflows

Your customers are unique — so why settle for generic workflows? As a ServiceNow-certified Build and Platform Technology Partner, 3CLogic’s AI-powered Contact Center solutions are designed to perfectly complement ServiceNow’s industry-leading offerings.

3CLogic for ServiceNow (CSM)
Customer Service Management

3CLogic for ServiceNow (ITSM)
IT Service Management

3CLogic for ServiceNow (HRSD)
HR Service Delivery

Deliver more value with ServiceNow + 3CLogic

Maximize your ServiceNow investment

True transformation isn't about replacing one contact center solution with another, it's about creating a unified experience for both your customers and employees.

Solve everyday call inquiries

Boost call deflection with intelligent voice self-service, reducing agent workload and ensuring faster resolution for everyday requests.

Accelerate resolution times

Accelerate resolution times to deliver faster, more satisfying customer and/or employee experiences—reducing frustration, increasing first-call resolution, and building lasting loyalty.

Lower operating expenses

Lower contact center costs by complementing the ServiceNow platform with 3CLogic’s AI-driven capabilities—enhancing existing workflows with smarter automation and real-time insights.

Improve agent performance

Improve agent performance with a unified, AI-powered experience in ServiceNow with GenAI tools including call summaries, next best actions, and real-time guidance to boost efficiency and confidence.

Optimize AI and live agents

Enable enterprise-wide agility by seamlessly managing both virtual and live agents through a unified ServiceNow and 3CLogic platform—empowering teams to rapidly design, test, and deploy AI-driven voice experiences that scale.

Single-platform experience

Gain a unified, single view of your operations, bringing all your data and workflows together in ServiceNow Platform Analytics for better understanding, improved efficiency, and seamless collaboration.

Certified partner

Why choose 3CLogic for your ServiceNow instance?

3CLogic is a globally recognized ServiceNow-certified Build and Platform Technology Partner with deployments across five continents and a diverse set of industries. Our certified developers and system admins work closely with ServiceNow product teams, and actively collaborate with industry professionals, to ensure easy migration between versions and continuous improvements.

ServiceNow-Certified Technology Partner
#1 ServiceNow Store-reviewed Solution
Award-winning ServiceNow-centric Platform
First and ONLY ServiceNow Advanced Platform Partner for CCaaS

3CLogic + Servicenow

Frequently asked questions

1. How does 3CLogic enhance the ServiceNow platform for contact centers?

3CLogic provides an AI-powered contact center solution that is purpose-built to integrate seamlessly with ServiceNow. It complements ServiceNow's existing digital channels by adding robust voice and SMS capabilities. This integration leverages ServiceNow's workflows and data model, enabling dynamic AI agents, advanced Voice AI, and intelligent live agent experiences directly within the Now Platform. This unified approach streamlines operations, reduces manual tasks, and enhances efficiency by providing a single agent and administrator workspace.

2. What are the key AI-powered features that 3CLogic brings to ServiceNow contact centers?

3CLogic introduces several key AI-powered features to ServiceNow, including Voice AI for human-like engagements, real-time call transcriptions, and AI-powered sentiment analysis. These features work in conjunction with ServiceNow's Now Assist and Agentic AI to accelerate issue resolution and deliver more personalized customer experiences. Additionally, AI-powered quality assurance monitors calls, surfaces coaching insights, and helps ensure consistent agent performance.

3. How does the integration of 3CLogic with ServiceNow improve agent efficiency?

Integrating 3CLogic within ServiceNow optimizes agent workflows by providing a unified platform for managing customer interactions across voice, SMS, and ServiceNow's native digital channels. This eliminates the need for agents to switch between multiple systems ("swivel chairing"), providing a single view of the customer and their interaction history. Features like real-time call transcriptions, AI-powered summaries, next best actions, and real-time guidance further empower agents to handle interactions more effectively and efficiently, reducing manual tasks and improving first-call resolution rates.

4. What benefits does a single data model offer when using 3CLogic with ServiceNow?

By leveraging ServiceNow as the single source of truth, the integration with 3CLogic eliminates data silos. This means all customer interaction data, including voice and SMS, is stored and managed within the ServiceNow platform. This unified data model simplifies reporting and analytics, providing consolidated dashboards and a holistic view of contact center KPIs. Furthermore, it reduces the complexity and security risks associated with managing and securing data across multiple disparate platforms.

5. How does 3CLogic address the need for omnichannel customer interactions within ServiceNow?

While ServiceNow offers native digital channels like virtual agents and live chat, 3CLogic enhances its omnichannel capabilities by seamlessly integrating powerful voice and SMS flows. This provides a comprehensive omnichannel solution within the ServiceNow environment, allowing agents to manage interactions across various channels from a single interface. The integrated CTI ensures that customer interactions, regardless of the channel, are readily accessible to agents, leading to more consistent and efficient service delivery.

6. In what ways can 3CLogic help organizations maximize their investment in ServiceNow?

3CLogic is specifically designed to complement and enhance existing ServiceNow investments rather than replace them. By integrating AI-powered voice and SMS capabilities, 3CLogic helps organizations realize the full potential of their ServiceNow platform for customer and employee experience management. This includes boosting call deflection through intelligent voice self-service, accelerating resolution times, lowering operating expenses through automation and AI insights, improving agent performance with AI-powered tools, and enabling seamless management of both virtual and live agents within a unified platform.

7. What level of support and global capabilities does 3CLogic offer for ServiceNow users?

3CLogic is a globally recognized ServiceNow-certified Build and Platform Technology Partner with deployments across five continents. We provide 24/7 access to live support agents, technical experts, and designated success managers. Our cloud contact center solution supports ServiceNow integrations worldwide and facilitates customer and employee interactions in over 30 languages, ensuring seamless experiences regardless of location. We also ensure easy migration between ServiceNow versions and continuous improvements through close collaboration with ServiceNow product teams.

8. How does 3CLogic prioritize security and compliance for its ServiceNow integrated contact center solution?

3CLogic adheres to high data security standards and is compliant with various global regulatory standards, including PCI, ISO, SOC2, GDPR, HIPAA, and HECVAT. This commitment to security provides peace of mind to organizations using their integrated contact center solution with ServiceNow, ensuring that sensitive customer and business data is handled in accordance with stringent industry requirements.

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