Join us at ServiceNow Knowledge 2026
Join 3CLogic at ServiceNow Knowledge 2026 and see how leading enterprises unify voice, AI, and workflows into a single intelligent orchestration to deliver intelligent experiences and automated outcomes.
Register now, come meet the experts, witness Voice AI in action and transform your CX and EX operations.
AI-powered Voice-first engagements for ServiceNow
Your ServiceNow instance has a voice—are you ready to hear it?
Join us at Booth #5518 for an exclusive, live look at how dynamic AI Agents are transforming the platform. Spots for 1:1 expert sessions are filling up fast.
Voice is now an AI strategy, not a channel strategy
Experience the future of the Contact Center with Voice AI at Knowledge 26. Join us to discover how 3CLogic can seamlessly elevate your ServiceNow workflows.
1:00 PM - 5:00 PM
Partner Day at Knowledge
Join us on Monday, May 4, from 1:00–5:00 p.m., for an afternoon designed exclusively for ServicenNow partners—focused on growth, connection, and winning together.
Online
Voice AI + ServiceNow: Powering the Next Era of Conversational CX
According to 2026 CX industry predictions, 82% of companies expect AI to increase voice traffic as natural, conversational interactions drive faster resolutions and greater satisfaction. In this session, learn how 3CLogic integrates Voice AI with ServiceNow® to deliver intuitive self-service across IT, HR, and CRM—boosting engagement, unifying workflows, and turning voice into a strategic advantage enterprises can quantify.
Featuring: 3CLogic
Primary Product: AI Agents
Secondary Product: HR Service Delivery, IT Service Management, Now Assist, Customer Service and Industry Products, AI Experience
Session Level: Intermediate
9:00 AM - 9:30 AM
From Outsourced to AI-Optimized: Astellas Pharma’s Service Desk Transformation
Discover how Astellas Pharma transformed its global service desk by bringing operations in-house and leveraging ServiceNow, ITSM Pro+, Moveworks, Voice AI, Remote Control, and DEX. Learn how an AI-optimized support model reduced costs, boosted self-service, accelerated resolution, and enhanced agent performance—delivering scalable value to 22,000+ employees across 70+ countries.
Featuring: Astellas Pharma
Primary Product: IT Service Management
Secondary Product: IT Operations Management, IT Service Management, Now Assist, Digital End-user Experience
Session Level: Intermediate
2:00 PM - 2:30 PM
Go-Live-Cake!
Join the 3CLogic team at booth #5518 for celebratory go-live cakes! We are celebrating our latest customer successes with Voice AI for ServiceNow, and we want you to be part of the celebration.
Connect directly with our actual customers who are at the event. Hear firsthand about their journey, the challenges they solved, and the value they've found with 3CLogic. This is your chance to ask them anything!
9:00 AM - 5:00 PM
Meet the 3CLogic Experts
Book a 1:1 meeting to see how integrating Voice AI and contact center solutions into ServiceNow drives unparalleled CX and EX. We’ll show you how AI-powered experience orchestration solves your unique business challenges, provide tailored guidance on relevant use cases, and give you clear next steps to take back to your team.
Reserve Your SpotOnline
Voice AI + ServiceNow: Powering the Next Era of Conversational CX
According to 2026 CX industry predictions, 82% of companies expect AI to increase voice traffic as natural, conversational interactions drive faster resolutions and greater satisfaction. In this session, learn how 3CLogic integrates Voice AI with ServiceNow® to deliver intuitive self-service across IT, HR, and CRM—boosting engagement, unifying workflows, and turning voice into a strategic advantage enterprises can quantify.
Featuring: 3CLogic
Primary Product: AI Agents
Secondary Product: HR Service Delivery, IT Service Management, Now Assist, Customer Service and Industry Products, AI Experience
Session Level: Intermediate
11:00 AM - 11:30 AM
Go-Live-Cake!
Join the 3CLogic team at booth #5518 for celebratory go-live cakes! We are celebrating our latest customer successes with Voice AI for ServiceNow, and we want you to be part of the celebration.
Connect directly with our actual customers who are at the event. Hear firsthand about their journey, the challenges they solved, and the value they've found with 3CLogic. This is your chance to ask them anything!
2:00 PM - 2:15 PM
Voice and Digital AI: Unified Experiences for the ServiceNow Platform
Users don’t think in channels—they expect continuity. In this session, see how unifying voice and text AI on ServiceNow® eliminates friction across IT, HR, and CRM. We’ll showcase real-time transcription that preserves context and demonstrate how to leverage AI to rapidly accelerate the configuration of sophisticated voice agents. Learn how to bypass traditional deployment hurdles, reduce resolution times, and deliver a modern, intelligent experience that maximizes your ServiceNow investment without adding technical complexity.
Featuring: 3CLogic
Primary Product: AI Agents
Secondary Product: HR Service Delivery, IT Service Management, Now Assist, Customer Service and Industry Products, AI Experience
Session Level: Intermediate
9:00 AM - 5:00 PM
Meet the 3CLogic Experts
Book a 1:1 meeting to see how integrating Voice AI and contact center solutions into ServiceNow drives unparalleled CX and EX. We’ll show you how AI-powered experience orchestration solves your unique business challenges, provide tailored guidance on relevant use cases, and give you clear next steps to take back to your team.
Reserve Your SpotOnline
Voice AI + ServiceNow: Powering the Next Era of Conversational CX
According to 2026 CX industry predictions, 82% of companies expect AI to increase voice traffic as natural, conversational interactions drive faster resolutions and greater satisfaction. In this session, learn how 3CLogic integrates Voice AI with ServiceNow® to deliver intuitive self-service across IT, HR, and CRM—boosting engagement, unifying workflows, and turning voice into a strategic advantage enterprises can quantify.
Featuring: 3CLogic
Primary Product: AI Agents
Secondary Product: HR Service Delivery, IT Service Management, Now Assist, Customer Service and Industry Products, AI Experience
Session Level: Intermediate
11:00 AM - 11:30 AM
Go-Live-Cake!
Join the 3CLogic team at booth #5518 for celebratory go-live cakes! We are celebrating our latest customer successes with Voice AI for ServiceNow, and we want you to be part of the celebration.
Connect directly with our actual customers who are at the event. Hear firsthand about their journey, the challenges they solved, and the value they've found with 3CLogic. This is your chance to ask them anything!
9:00 AM - 5:00 PM
Meet the 3CLogic Experts
Book a 1:1 meeting to see how integrating Voice AI and contact center solutions into ServiceNow drives unparalleled CX and EX. We’ll show you how AI-powered experience orchestration solves your unique business challenges, provide tailored guidance on relevant use cases, and give you clear next steps to take back to your team.
Reserve Your SpotOnline
Voice AI + ServiceNow: Powering the Next Era of Conversational CX
According to 2026 CX industry predictions, 82% of companies expect AI to increase voice traffic as natural, conversational interactions drive faster resolutions and greater satisfaction. In this session, learn how 3CLogic integrates Voice AI with ServiceNow® to deliver intuitive self-service across IT, HR, and CRM—boosting engagement, unifying workflows, and turning voice into a strategic advantage enterprises can quantify.
Featuring: 3CLogic
Primary Product: AI Agents
Secondary Product: HR Service Delivery, IT Service Management, Now Assist, Customer Service and Industry Products, AI Experience
Session Level: Intermediate
Hear from the voices redefining customer and employee experiences
Join the 3CLogic team at Booth #5518 to explore innovative strategies for transforming your customer and employee experiences.
Maximize your ServiceNow investment
True transformation isn't about replacing one contact center solution with another, it's about creating a unified experience for both your customers and employees.
Solve everyday call inquiries
Boost call deflection with intelligent voice self-service, reducing agent workload and ensuring faster resolution for everyday requests.
Accelerate resolution times
Accelerate resolution times to deliver faster, more satisfying customer and/or employee experiences—reducing frustration, increasing first-call resolution, and building lasting loyalty.
Lower operating expenses
Lower contact center costs by complementing the ServiceNow platform with 3CLogic’s AI-driven capabilities—enhancing existing workflows with smarter automation and real-time insights.
Improve agent performance
Improve agent performance with a unified, AI-powered experience in ServiceNow with GenAI tools including call summaries, next best actions, and real-time guidance to boost efficiency and confidence.
Optimize AI and live agents
Enable enterprise-wide agility by seamlessly managing both virtual and live agents through a unified ServiceNow and 3CLogic platform—empowering teams to rapidly design, test, and deploy AI-driven voice experiences that scale.
Single-platform experience
Gain a unified, single view of your operations, bringing all your data and workflows together in ServiceNow Platform Analytics for better understanding, improved efficiency, and seamless collaboration.
Why choose 3CLogic for your ServiceNow instance?
3CLogic is a globally recognized ServiceNow-certified Build and Platform Technology Partner with deployments across five continents and a diverse set of industries. Our certified developers and system admins work closely with ServiceNow product teams, and actively collaborate with industry professionals, to ensure easy migration between versions and continuous improvements.
- ServiceNow-Certified Technology Partner
- #1 ServiceNow Store-reviewed Solution
- Award-winning ServiceNow-centric Platform
- First and ONLY ServiceNow Elite Platform Partner for CCaaS
Don’t just take our word for it
“ Implementing 3CLogic has been a transformative step in our operations. The integration allowed us to seamlessly connect voice processes with our Case Management system, ServiceNow, and other SBB subsystems. This flexibility has greatly enhanced self-service capabilities and automation, reducing customer wait times. ”
“ The toolset, the options, the functionality that 3C gave us opened things up to a world we didn’t have before. ”
“ We're getting more done, faster, with the same or fewer people. And we’re not paying more than we did for our old system. ”
“ 3CLogic’s Cloud Call Center has helped us solve several challenges by giving us the tools to better manage and enhance our customer experience. One of the biggest benefits has been the ability to design and implement a new IVR system that is both intuitive and easy to navigate. This not only reduces call handling times and misroutes but also improves overall satisfaction by making the experience more personalized and accessible to all of our users. ”
“ Working with 3CLogic has been an exceptional experience. Their team consistently demonstrates a high level of professionalism, flexibility, and commitment to meeting our expectations. They are integrating Voice AI and creating agents to handle straight forward requests from customers. ”
“ After separating from our much larger company, 3Clogic became our Call Center and IVR solution. Providing us an integration with ServiceNow also aided our ITSM needs. From Reporting to Dashboards to Indicators, Functionalities, Automation, and Conversational Ai, the more needs we came with, the more they sought to provide. ”
“ We moved to 3CLogic from a different call center provider and I've previously worked with several call center software platforms. Our previous provider claimed (and still claims!) to have excellent ServiceNow integration - but what they actually had was something that mostly didn't work. 3CLogic was the opposite of that, and the benefit we receive from our phone system being able to directly manipulate records and processes in our system of record (ServiceNow) is hard to quantify, but it's significant! ”