The only ServiceNow Advanced Platform CCaaS solution
Explore how our unified, AI-powered CX solution connects front-office engagements with back-office workflows to enable seamless and efficient customer service.
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Imagine an 82% reduction in call hold times
- Deliver faster and more convenient voice self-service with integrated Conversational AI and Natural Language Understanding to quickly resolve common requests leveraging ServiceNow data and real-time insights
- Personalize every customer journey (VIP, multi-time callers, and more) based on ServiceNow contact history or profile to improve first-call resolutions, handle times, and overall satisfaction
- Enjoy convenient SMS engagements for one-way or two-way notifications or live conversations, integrated with ServiceNow’s Advanced Work Assignment for intelligent routing and a single agent workspace
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Save up to millions in operational costs
- Save on expensive labor costs by deflecting routine requests to voice self-service, freeing up agents' time to assist with more complex issues and making it possible to assist more customers or employees in less time
- Remove the dependency on third-party vendors for process optimizations by embedding low-code, no-code voice workflows within the ServiceNow platform to support more proactive management and updates
- Drive faster and more accurate insights at scale by leveraging automated reporting and QA processes with Speech Analytics to track trends and optimize workforce management from a single administrative workspace
Realize 20% or more call deflection improvement
- Empower agents with a unified workspace where integrated CTI and SMS are synced to ServiceNow’s existing digital channels to remove cross-platform needs and reduce call handle times
- Optimize agent time and resource utilization by removing manual tasks with intelligent screen-pops, real-time call transcriptions, and GenAI auto-call summarizations to streamline call-handling processes without the extra work
- Enhance agent performance with AI-powered assisted recommendations with Now Assist, and automated coaching recommendations to create personalized training opportunities and maximize outcomes
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Bring intelligent engagements to every corner of your ServiceNow workflows
Because your customers are unique, so should your workflows. As a ServiceNow certified Build and Platform Technology Partner, 3CLogic’s AI and Contact Center solutions are purpose-built to complement ServiceNow’s industry offerings.
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Read about our customer stories and learn how 3CLogic helped them grow.
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Trusted by the world’s leading brands
Why choose 3CLogic for your ServiceNow instance?
3CLogic is a globally recognized ServiceNow-certified Build and Platform Technology Partner with deployments across five continents and a diverse set of industries. Our certified developers and system admins work closely with ServiceNow product teams, and actively collaborate with industry professionals, to ensure easy migration between versions and continuous improvements.
- ServiceNow-Certified Technology Partner
- #1 ServiceNow Store-reviewed Solution
- Award-winning ServiceNow-centric Platform
- First and ONLY ServiceNow Advanced Platform Partner for CCaaS
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