SERVICENOW World Forum in New York | November 7, 2024

ServiceNow World Forum in New York

Will we see you at the ServiceNow World Forum in New York on November 7, 2024?

Don't miss out on the opportunity to meet with a 3CLogic expert. As the only ServiceNow CCaaS vendor to achieve Advanced Platform Status, we're excited to explore how our ServiceNow-integrated AI and contact center solutions can drive impactful CX or EX outcomes for your business.

 ServiceNow World Forum in New York 2024 | 3CLogic

The only ServiceNow Advanced Platform CCaaS solution

Explore how our unified, AI-powered CX solution connects front-office engagements with back-office workflows to enable seamless and efficient customer service.

Nissan and 3CLogic
UW Health and 3CLogic
Cleveland Clinic and 3CLogic
Second Harvest and 3CLogic
Travelport and 3CLogic
#1 Improve CX and EX

Imagine an 82% reduction in call hold times

  • Deliver faster and more convenient voice self-service with integrated Conversational AI and Natural Language Understanding to quickly resolve common requests leveraging ServiceNow data and real-time insights
  • Personalize every customer journey (VIP, multi-time callers, and more) based on ServiceNow contact history or profile to improve first-call resolutions, handle times, and overall satisfaction
  • Enjoy convenient SMS engagements for one-way or two-way notifications or live conversations, integrated with ServiceNow’s Advanced Work Assignment for intelligent routing and a single agent workspace

Read case study
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#2 Reduce Cost

Save up to millions in operational costs

  • Save on expensive labor costs by deflecting routine requests to voice self-service, freeing up agents' time to assist with more complex issues and making it possible to assist more customers or employees in less time
  • Remove the dependency on third-party vendors for process optimizations by embedding low-code, no-code voice workflows within the ServiceNow platform to support more proactive management and updates
  • Drive faster and more accurate insights at scale by leveraging automated reporting and QA processes with Speech Analytics to track trends and optimize workforce management from a single administrative workspace
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#3 Increase productivity

Realize 20% or more call deflection improvement

  • Empower agents with a unified workspace where integrated CTI and SMS are synced to ServiceNow’s existing digital channels to remove cross-platform needs and reduce call handle times
  • Optimize agent time and resource utilization by removing manual tasks with intelligent screen-pops, real-time call transcriptions, and GenAI auto-call summarizations to streamline call-handling processes without the extra work
  • Enhance agent performance with AI-powered assisted recommendations with Now Assist, and automated coaching recommendations to create personalized training opportunities and maximize outcomes

Read case study
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Why 3CLogic for Servicenow

Bring intelligent engagements to every corner of your ServiceNow workflows

Because your customers are unique, so should your workflows. As a ServiceNow certified Build and Platform Technology Partner, 3CLogic’s AI and Contact Center solutions are purpose-built to complement ServiceNow’s industry offerings.

Our Clients

Trusted by the world’s leading brands

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Certified partner

Why choose 3CLogic for your ServiceNow instance?

3CLogic is a globally recognized ServiceNow-certified Build and Platform Technology Partner with deployments across five continents and a diverse set of industries. Our certified developers and system admins work closely with ServiceNow product teams, and actively collaborate with industry professionals, to ensure easy migration between versions and continuous improvements.

  • ServiceNow-Certified Technology Partner
  • #1 ServiceNow Store-reviewed Solution
  • Award-winning ServiceNow-centric Platform
  • First and ONLY ServiceNow Advanced Platform Partner for CCaaS
Industry Insights

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Everything you need to know about the latest CX/EX news for you, your employees, and your business.

Get in touch

Experience the modern cloud contact center platform for every industry. Are you ready to find out more?

Support inquiries

support@3clogic.com

Service desk

800-350-8656

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