Contact Center reporting & analytics to drive business intelligence.

Optimize your Contact Center data with advanced reporting and analytics feature.

Measure overall Contact Center health and optimize agent performance from a single, powerful reporting engine —  not a compilation of disconnected and unstructured data points — the tool you need to make informed business decisions.

Visibility into customer engagements icon

Gain Greater Visibility into What Drives Customer Engagements

Combine the data from your Contact Center and CRM or Service Management Platform to create a centralized and comprehensive view of what drives daily volume and engagements. With 3CLogic’s flexible interface easily build and schedule custom reports, graphs, charts and KPIs to identify focus areas and drive the right outcomes.
super agents icon

Motivate and Empower Agents

Transform real-time Contact Center data into at-a-glance Wallboards and Dashboards for actionable intelligence to share with agents and supervisors. Facilitate immediate feedback to identify problems quickly and make adjustments before they reach a critical stage, or drill down into the very granular to help agents individually understand how to reach their goals. .
Conversions icon

Improve Conversions

Easily analyze inbound and outbound call metrics to improve conversions, including: connection rates, number of contact attempts, processed leads, hold time, call duration, and much more.
trends icon

Uncover Trends

Quickly spot and uncover trends by mapping comprehensive historical metrics to make informed decisions.

Laptop with screenshot of 3CLogic's reporting and analytics
3CLogic testimonial icon

Why do clients love 3CLogic?

“The robustness of the reporting is incredibly easy to use. Knowing exactly what is going on when it is happening in my Call Center is key, and 3CLogic gives me the tools to always be ahead of the game!”
More Success Stories

See what's possible

Schedule a live demo of the 3CLogic cloud communication platform.