Measure overall Contact Center health and optimize agent performance from a single, powerful reporting engine — not a compilation of disconnected and unstructured data points — the tool you need to make informed business decisions.
Easily analyze inbound and outbound call metrics to improve conversions, including: connection rates, number of contact attempts, processed leads, hold time, call duration, and much more.
Transform real-time Contact Center data into at-a-glance Wallboards and Dashboards for actionable intelligence to share with agents and supervisors. Facilitate immediate feedback to identify problems quickly and make adjustments before they reach a critical stage, or drill down into the very granular to help agents individually understand how to reach their goals.
Combine the data from your Contact Center and CRM or Service Management Platform to create a centralized and comprehensive view of what drives daily volume and engagements. With 3CLogic’s flexible interface easily build and schedule custom reports, graphs, charts and KPIs to identify focus areas and drive the right outcomes.
Quickly spot and uncover trends by mapping comprehensive historical metrics to make informed decisions.