Drive amazing customer service outcomes with a fully enabled, enterprise-grade cloud Call Center solution.
How did a phone conversation really go between an agent and a customer? Reliance on agent’s notes (assuming they entered any) might not provide a complete and accurate view. 3CLogic gives you the ability to transcribe calls, apply speech analytics and produce actionable data.
A poorly conceived IVR can ruin a customer’s journey, leaving them frustrated and destroying enormous amounts of goodwill. 3CLogic's IVR Analytics provides you forensic capabilities and insights into your IVR flows, uncovering bottlenecks, inefficiencies and hang-ups.