Resolve IT support issues faster to keep your business humming.

Power workplace productivity with voice.

Employees expect IT support to solve their problems - immediately. When self-service and digital channels won’t cut it, 3CLogic’s voice communication platform provides the necessary escalation path to get the job done.

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Improve Employee Satisfaction

Simple inquiries are better handled with self-service. But when the situation is complex or critical, connecting with a live agent is essential. Without a well-conceived IVR, routine issues can quickly escalate into costly crises. With 3CLogic’s IVR Analytics, enjoy forensic capabilities to evaluate the effectiveness of your IVR flows and drive continuous improvements.

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Optimize IT Support Agent Efficiency

IT Support representatives would rather be solving problems and fixing issues than juggling multiple systems to manage calls and ticketing data. Give your agents the ability to work from a single pane of glass by integrating 3CLogic with your service management platform.
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Boost Productivity

Deflect routine inquiries and simple tasks using the right dose of self-service and AI. Turn your agents into “super-agents” by giving them the ability to solve issues on the first call by putting relevant information at their fingertips.
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Turn Conversational Insights into Action

How did a phone conversation really go between agent and employee? Reliance on agent’s notes (assuming they entered any) might not provide a complete and accurate view. 3CLogic gives you the ability to transcribe calls, apply speech analytics and produce actionable data.
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Drive Measurable Results

3CLogic gives you the most advanced reporting capabilities, making it possible to evaluate every aspect of your IT Support department’s performance and adjust accordingly.
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Elevate Your IT Support to the Cloud!

Although 3CLogic is an AWS-hosted solution we understand every business has unique requirements when it comes to migrating to the cloud.

That’s why we offer a variety of deployment options, from Total Cloud to Hybrid, or even a simple connector between your CRM and a legacy on-premise telephony infrastructure.

See what's possible

Schedule a live demo of the 3CLogic cloud communication platform.