Employees expect IT support to solve their problems - immediately. When self-service and digital channels won’t cut it, 3CLogic’s voice communication platform provides the necessary escalation path to get the job done.
Simple inquiries are better handled with self-service. But when the situation is complex or critical, connecting with a live agent is essential. Without a well-conceived IVR, routine issues can quickly escalate into costly crises. With 3CLogic’s IVR Analytics, enjoy forensic capabilities to evaluate the effectiveness of your IVR flows and drive continuous improvements.
Although 3CLogic is an AWS-hosted solution we understand every business has unique requirements when it comes to migrating to the cloud.
That’s why we offer a variety of deployment options, from Total Cloud to Hybrid, or even a simple connector between your CRM and a legacy on-premise telephony infrastructure.