Employees expect IT support to solve their problems - immediately. When self-service and digital channels won’t cut it, 3CLogic’s voice communication platform provides the necessary escalation path to get the job done.
How did a phone conversation really go between agent and employee? Reliance on agent’s notes (assuming they entered any) might not provide a complete and accurate view. 3CLogic gives you the ability to transcribe calls, apply speech analytics and produce actionable data.