SOLUTION | BY NEED | SALES & MARKETING

Transform sales and marketing experiences

Unlock new levels of efficiency, productivity, and visibility into the buyer’s journey to reach and exceed revenue objectives.

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Customer Case Story

Companies around the world trust our solutions

A solution designed by experts for experts. Read what they have to say about it.

Solugenix

IT Services & Consulting

As the first company to specialize in software development and services, Solugenix has established a reputation for providing exceptional IT services to leading corporations across the globe. Over the course of more than half a century, the organization has established a customer-centric mindset that supports strategic growth and drives innovation.

“ The advanced reporting and analytics capabilities of 3CLogic for ServiceNow have made an incredible impact. ”

The Challenge:

A significant amount of manual work and limited reporting capabilities held back the service desk.

The Solution:

Enhance existing ServiceNow investment with voice self-service, smart routing, and automated processes.

Sales Efficiency

Increase revenue with smarter connections

When prospecting and customer outreaches are made easy and convenient, increased demand and lead generation will follow. With 3CLogic, effectively manage more engagement without extra work.

Conveniently reach customers or prospects through SMS outreach for personalized messages and automated engagement at scale
Enable auto-dialing and click-to-call to effectively initiate the next call attempt to maximize talk time
Leverage skill-based routing and intelligent workflows to ensure prospects or customers are connected to the most qualified agents based on identified needs

Process Optimization

Sell more. Skip the extra work.

What if your teams could spend less time on documenting data, and instead focus more on what they do best — driving demand and converting new opportunities? Eliminate manual tasks with 3CLogic’s automatic call transcriptions and GenAI auto-call summarization, giving teams time back to instead reach out to the next prospect.

Smiling editor using tablet with team working behind her

Artificial Intelligence

Enhance performance with AI

Demand generation is a numbers game where both the quality and quantity of the outreach need to be taken into account. 3CLogic provides AI-powered insights for 100% of engagement, making it easy to optimize performance and outcomes.

Develop effective training programs to boost performance, leveraging AI Coaching and insights into call sentiment, keyword usage, and agent best practice adherence
Get automated insights into call volume, handle times, abandon rate, etc., to assess the efficiency and proactively optimize workflows
With data for every interaction, supervisors can quickly optimize workflows for SMS, self-service, and routing — creating better experiences before the conversation even starts

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Product Capabilities

Out-of-the-box capabilities

Reliable, secure, and powerful. Configured to your needs.

Agent Optimization (CTI)

Seamlessly manage voice and SMS interactions in your CRM.

AI and Automation

Streamline workflows, advance your analytics, supercharge the self-service center, and deliver intelligent coaching.

Outbound Dialers

Improve connection rates, agent talk-time, and general agent efficiency with Power, Predictive, Preview, and Progressive dialers.

SMS Engagement

Drive effective customer interactions with easy alerts & notifications, and one-click outreaches.

Intelligent Interactions (IVR)

Gain full control over the customer journey with automated insights and intelligent routing options.

Conversational AI

Reduce labor costs with human-like, personalized interactions and automated task management for repeatable inquiries.

Speech Analytics and Coaching

Automatically translate every customer conversation into actionable insights.

Secure Payment Processing

Provide seamless and secure payment experiences through voice and digital channels.

Reporting and Dashboards

Leverage comprehensive data sets for deep insights and strategic decision-making.

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Platform Integrations

Integrated with the platforms you already have

3CLogic’s AI and contact center solutions are purpose-built to integrate with the systems you already use, driving unified and enhanced customer experiences.