Add the human touch to your HR Help Desk by addressing employee issues and inquiries intelligently and efficiently.
With global duties ranging from benefits, payroll, safety and wellness to training, performance management and many more, Human Resources is one of the most complex and busiest areas of business operations.
Don’t let employee satisfaction get lost in the shuffle. Deliver fulfilling work experiences while saving reps time and creating efficient experiences for everyone.
Most employees like to self-service routine inquiries. But when the issue is complex or critical they need the ability to speak with a live HR representative. Make each request a positive and efficient interaction by serving up the right representative, at the right moment with the right information.
The role of the Human Resources department is essential to fostering a positive work environment while enforcing regulatory compliance. Using Speech-to-text and AI, analyze conversations for tone and sentiment, and flag specific words to identify problematic situations and take appropriate action before they become critical.