Enhance Lead-to-Call:Quickly and efficiently respond to leads and prospects from any source while they are hot, and enhance the likelihood of a successful close.
Contact Clients with a “Click”:Turn each stored contact within your CRM or database management solution into convenient click-to-call buttons, allowing users to quickly reach leads, prospects, and customers.
Automate Outbound Lead Generation Efforts:Automatically contact prospects while users are finishing up a call using predictive dialing capabilities to increase agent talk time and overall productivity.
Power Engagements with Customer Data
Screen-Pop CRM Records:Populate agent screens with each customer’s records and previous interactions upon every outgoing or incoming call for more knowledgeable and relevant engagements.
Track All Communications:Automatically store records, transcripts, notes, and recordings for every customer interaction in your CRM or database management solution for future use or reference.
Follow-up and Nurture:By simply selecting a disposition highlighting the result of an interaction, automatically place customers in designated campaigns or workflows to trigger any necessary follow-up steps while nurturing them through the sales funnel with ease.
Manage Your Team More Effectively
Guide Agents with Ease:Populate agent screens with dynamic scripts catered to each campaign or prospect, facilitating compliance with company and industry protocol while enhancing users’ ability to sell and market product offerings.
Virtually Monitor and Assist:Silently monitor all customer interactions, whisper suggestions to agents without the customer hearing, or take over the conversation when necessary.
Supervise From a Single Dashboard:Gain real-time insight into all agent activities, including who is logged in, away, on a call, wrapping up a call, and more, to keep tabs on all call center needs and requirements.
Make Insightful Decisions
Generate Customizable Reports:Easily build customized reports, graphs, and KPIs highlighting the metrics most important to your organization, and schedule reports to automatically be sent to key management staff.
Get Customer Feedback:Automatically direct customers to an IVR survey once an interaction is complete, enabling your organization to collect valuable information about each client’s overall experience
Increase Contact Rates:
Contact Clients Using Local Presence:Automatically contact leads and prospects from their own area code using local presence dialing increase answer rates by up to 400%.
Ready. Set. Sell.
Take a look at our most popular resources to discover today’s top communication trends and best practices.
See what our customers are saying!
The integration with our CRM, the customization, the solution features, the technical support and expertise—3CLogic has been a game changer
3CLogic combined with our CRM facilitates the ability to create a relationship that will help monetize the relationship as opposed to just pure cold calling
Who we are
We are the leading cloud contact center platform modernizing enterprise communications with their employees and customers. Built on AWS, the solution provides speech-enabled offerings for leading CRMs to drive digital transformation by improving CX, organizational efficiency and reporting insights using dynamic IVR, CTI, AI, advanced analytics, and API-driven integrations.