Human-like service that never sleeps with Conversational AI
Not every call needs to be solved by a live agent. With 3CLogic’s voice self-service solution, deliver personalized experiences that are quick and efficient in addressing everyday inquiries — anytime and any day. The virtual agent leverages advanced Natural Language Understanding (NLU) to detect each caller’s intent while enabling human-like interactions for a seamless end-to-end experience.
Solve for everyday tasks with Generative AI
“I love taking notes,” said no one — ever. With 3CLogic’s integrated GenAI capability, analyze speech patterns and identify keywords to create automated call summaries with impressive speed and accuracy. Eliminate repetitive note-taking for agents while ensuring consistent and error-free summarization for every interaction.
Leverage Speech Analytics for deep sentiment insights
Allow supervisors the luxury to focus their time on where it’s best spent — helping customers and supporting agents. With AI-powered Speech Analytics, supervisors have the insights they need to spot trends, assess the quality of every customer engagement, and take data-driven actions — it’s intelligent QA at scale.
Improve productivity with automatic call transcriptions
No need to listen to lengthy call recordings or rely on inconsistent agent notes. Enjoy the benefit of automatic call transcriptions from 3CLogic, integrated with your CRM or service management platform and available across 30+ languages, to streamline processes and create a high-performing culture.
Create high-performing agents with AI Coaching
With AI Coaching, actionable feedback based on agents' calls is automatically generated. Pre-completed call evaluation forms provide supervisors with key insights into agent opportunities for growth and best practices, making it easy to create high-performing agents and improve contact center efficiency.
Real-time call transcriptions for real-time agent assistance
Complex customer or employee needs can sometimes make for complex call interactions. 3CLogic’s real-time call transcription offering, powered by Natural Language Processing (NLP), enables AI-powered agent tools and capabilities to deliver in-the-moment suggested responses, assets, and resources to optimize each customer interaction.
Integrated with the platforms you already use.
Simplify the way you work and engage with a native contact center solution, designed to complement your existing CRM or service management system.
Still curious? Read our top FAQs.
Loved by business and individuals across the globe.
