Maintain the investment in your existing Avaya Aura CC Elite platform and IVR flows while taking the first step towards integrating with your CRM or service management platform with 3CLogic’s CTI connector. Allow agents to achieve new levels of efficiency and productivity while automating activity postings to drive better visibility into daily agent activities.
Bridge the gap between your current Avaya telephony infrastructure (ie: call flows, IVRs, and queues, etc.) and CRM or service management (ie: ServiceNow, etc.) platform without impacting what already exists.
Automate manual tasks and simplify customer engagements with these one-click tools and features: