Empower agents to more effectively serve each customer with an easy-to-use, yet comprehensive agent-facing softphone solution, offering robust Call Center functionality while working from within leading platforms including ServiceNow, Microsoft Dynamics, SAP, and SugarCRM with 3CLogic’s Computer Telephony Integration (CTI).
It’s a better, more streamlined experience - for everyone.
Populate agent screens with all relevant caller data directly from your CRM or system of record the moment an interaction begins.
Automate administrative tasks to increase productivity by capturing each customer engagement activity while automatically triggering next steps in conjunction with your pre-established CRM workflows for optimal performance.
Free your agents from having to toggle between multiple screens and systems with a fully embedded CTI user-experience designed to work within the agent workspaces they use while saving them time.
Extend the value of your data by integrating your CRM, service management platform, or primary system of record to drive targeted calls, trigger customized workflows, or enable key reporting insights to optimize customer journeys.
Cut the cord, literally, by enabling agents to work remotely from anywhere, to ensure your team is always available to provide the highest level of customer service regardless of where they may be.
Allow supervisors to silently monitor or whisper additional assistance in real-time and enable easy quality management or coaching to align with the highest standards of service.