When customers call your organization, they want fast responses and a personalized experience. You need the right systems to make smooth customer interactions as effortless as possible.
With 3CLogic’s Computer Telephony Integration (CTI), you can have all of the above — a way to lower costs with automation, improve agent productivity, and manage all of your voice interactions within your system of record. Whether you’re running on ServiceNow, SAP, Salesforce, or Microsoft Dynamics, 3CLogic’s CTI empowers agents to control the conversation directly within your CRM and get critical customer insights to help provide better service in real time.
What is a Computer Telephony Integration (CTI)?
A Computer Telephony Integration (CTI) gives your business the ability to make and receive customer calls within your business applications, including your system of record. Incoming customer calls pop into your agents’ screen, syncing with existing CRM data for instant customer insights. The result: smoother experiences, faster responses, and a more personalized approach to customer interaction.
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