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COMPUTER TELEPHONY INTEGRATION (CTI)

Computer Telephony Integration (CTI) for a better customer experience.

Empower agents to more effectively serve each customer with an easy-to-use, yet comprehensive agent-facing softphone solution, offering robust Call Center functionality while working from within leading platforms including ServiceNow, Microsoft Dynamics, SAP, and SugarCRM with 3CLogic’s Computer Telephony Integration (CTI).

It’s a better, more streamlined experience - for everyone.

One window. A more efficient team.

Create Super Agents

Populate agent screens with all relevant caller data directly from your CRM or system of record the moment an interaction begins.

  • Personal information
  • Purchase history
  • Support Tickets
  • Cases

Automate administrative tasks to increase productivity by capturing each customer engagement activity while automatically triggering next steps in conjunction with your pre-established CRM workflows for optimal performance.

  • Notes
  • Call Recording

Work from a Single Pane of Glass

Free your agents from having to toggle between multiple screens and systems with a fully embedded CTI user-experience designed to work within the agent workspaces they use while saving them time.

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Extend the Value of your CRM

Extend the value of your data by integrating your CRM, service management platform, or primary system of record to drive targeted calls, trigger customized workflows, or enable key reporting insights to optimize customer journeys.

View Integrations

Enable Remote Agents

Cut the cord, literally, by enabling agents to work remotely from anywhere, to ensure your team is always available to provide the highest level of customer service regardless of where they may be.

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Drive Superior Quality Management

Allow supervisors to silently monitor or whisper additional assistance in real-time and enable easy quality management or coaching to align with the highest standards of service.

Why do clients love 3CLogic?

“Knowing exactly what is going on when it is happening in my Call Center is key, and 3CLogic gives me the tools to always be ahead of the game!”
More success stories

See what's possible

Schedule a live demo of the 3CLogic cloud communication platform.

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9201 Corporate Blvd., Suite 470
Rockville, MD 20850
(800) 350-8656
info@3CLogic.com
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© Copyright 2023 by 3CLogic. All rights reserved.
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© Copyright 2023 by 3CLogic. All rights reserved.