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Contact Center Speech Analytics

Speech Analytics – Translating voice into actionable insight.

With 3CLogic’s Speech Analytics capabilities gain visibility into the “dark data” hidden in every conversation.  Analyze customer engagements in near real-time and derive actionable insights, eliminating the need for manual audits of call recordings while improving CX and overall agent performance.

Harness the power of speech transcription to translate the voice of the customer into actionable tasks.

Discover New Insights

Gain new insights into customer satisfaction, campaign performance, competitive intelligence and agent performance with near-real-time voice transcription and machine learning analysis of customer interactions.  

Provide Top-Notch Agent Coaching

Use data and sentiment scoring to rate agents, identify coaching opportunities, and improve training.

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Create a Better Customer Experience

Seamlessly create actionable tasks or trigger automated actions in your CRM or service management platform based on sentiment scoring and pre-defined business workflows to accelerate issue resolution while pro-actively delighting customers.

Stay Aware and Compliant

Analyze each client engagement using keyword and phrase spotting to proactively flag exchanges indicating possible customer dissatisfaction or agent compliance violations to limit long-term impacts.

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Why do clients love 3CLogic?

Knowing exactly what is going on when it is happening in my Call Center is key, and 3CLogic gives me the tools to always be ahead of the game!
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See what's possible

Schedule a live demo of the 3CLogic cloud communication platform.