3CLogic CTI and Call Center Integration for Microsoft Dynamics 365

Deliver Exceptional Sales and Customer Service Experiences

Schedule A Demo
3CLogic CTI and Call Center Integration for Microsoft Dynamics 365

Not every sale and customer service engagement can be digitized.  In fact, leveraging voice interactions at the right time to address a customer's need or interest can make all the difference between memorable experiences or lost opportunities.

A modern voice solution designed for the modern age.

With a native cloud call center integration for Microsoft Dynamics365, voice-enable your Microsoft CRM or Customer Services teams to drive more meaningful sales or customer services outcomes. 

With its seamless and native Microsoft integration, the 3CLogic Cloud Contact Center solution is the leading enterprise voice solution designed to complement Microsoft’s existing digital channels with rich and advanced voice and SMS features such as voice self-service, intelligent call workflows, and conversational analytics.  


No video selected

Select a video type in the sidebar.

Automate Routine and Mundane Agent Tasks

Allow customer service or sales teams to focus on more complex or valuable tasks by eliminating manual work with automated screen-pops, logging of customer engagements, and auto-associated call recordings with Microsoft Dynamics 365.  Simplify outreaches, alerts, or surveys at scale with automated calls or SMS notifications to maximize the customer experience without overburdening your sales or service teams with repetitive work.



Create Intelligent Voice Experiences 

With 3CLogic's low code/no code IVR Conversation Designer, easily design advanced and intelligent call workflows directly from within Microsoft Dynamics 365.  Create personalized customer service experiences leveraging Microsoft Dynamics data to empower customers to self-service their needs or intelligently route them to the most qualified agents while enabling memorable experiences. 

Maximize Your Sales Outreaches 

Improve the success of any sales or marketing effort with 3CLogic’s flexible outbound dialing solutions including Predictive, Preview, and Progress options to match your campaign needs.  Reach potential prospects faster and at scale with local presence features to maximize contact rates while auto-populating agent screens with relevant Microsoft Dynamics 365 CRM prospect details to streamline outreaches.  



Deliver Convenient Engagements or Notifications with SMS

Enable automated SMS alerts and notifications based on Microsoft Dynamics 365 events to quickly notify customers and prospects of relevant updates.  Easily enable SMS surveys to quickly gauge customer experiences in near real-time or send SMS promotions to interested prospects to drive sales. 

Easily Measure Success with Advanced Performance Analytics 

Understand the health of your sales and customer service operations with advanced reporting and analytics integrated with Microsoft Dynamics 365.  Enjoy AI-powered speech analytics to quickly understand the "voice of the customer" while streamlining any quality assurance process and optimizing agent coaching opportunities. 


Ellipse 1

Dial-up your digital transformation with 3CLogic and Microsoft Dynamics 365

Global 2000 enterprises across healthcare, retail, education, manufacturing, finance, hospitality, and transportation industries are already using 3CLogic to extend and accelerate their digital transformation.

Discover why our clients love 3CLogic and Microsoft Dynamics 365

“We have been using 3CLogic now for about 2 months and are seeing a huge improvement over our last telephony software. The 3C team is extremely responsive to our needs and quick to answer any questions we may have. The software is easy to use and the ability to see the IVR Flow Analytics is truly amazing and such a powerful tool!”

Why choose 3CLogic for your Microsoft Dynamics 365 instance?


With deployments on five continents and across industries including finance, retail, manufacturing, software, healthcare, and higher education 3CLogic is consistently recognized as one of the leading cloud contact center solutions by enterprise organizations globally. 

Check out the 3CLogic listing on Microsoft’s AppSource.


Dial up your digital transformation.

Schedule a live demo of 3CLogic today.