IT Support representatives would rather be solving problems and fixing issues than juggling multiple systems to manage calls and ticketing data. Give your agents the ability to work from a single pane of glass by integrating 3CLogic with your service management platform.
Deflect routine inquiries and simple tasks using the right dose of self-service and AI. Turn your agents into “super-agents” by giving them the ability to solve issues on the first call by putting relevant information at their fingertips.
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How did a phone conversation really go-between agent and employee? Reliance on agent’s notes (assuming they entered any) might not provide a complete and accurate view. 3CLogic gives you the ability to transcribe calls, apply speech analytics and produce actionable data.
Continuous improvement of your customer experience requires accurate measurement of your team’s CX performance. 3CLogic gives you the most advanced reporting capabilities, making it possible to evaluate every aspect of your customer journey and adjust accordingly.
Although 3CLogic is an AWS-hosted solution we understand every business has unique requirements when it comes to migrating to the cloud. That’s why we offer a variety of deployment options, from Total Cloud to Hybrid, or even a simple connector between your CRM and a legacy on-premise telephony infrastructure.
Simple inquiries are better handled with self-service. But when the situation is complex or critical, connecting with a live agent is essential. Without a well-conceived IVR, routine issues can quickly escalate into costly crises. With 3CLogic’s IVR Analytics, enjoy forensic capabilities to evaluate the effectiveness of your IVR flows and drive continuous improvements.
"Overall, 3CLogic has enabled us to identify gaps in our processes and improve the efficiency of the service desk tremendously.”- Dianne Kokotoff, Executive Director of Enterprise Solutions and Automation at Wellstar Health