IVR Analytics_hero

IVR Analytics Optimization

Analyze IVR customer journeys

In customer service, the IVR journey is often as important as the final destination, but frequently lacks the administrative visibility and insights required to make adjustments and turn average experiences into memorable ones - until now.

Let customer data be your guide to improved experiences.

Analyze the Customer Journey

Easily map and analyze the entire customer journey from the point of initiation, allowing for a comprehensive understanding of how the IVR impacts each client engagement and triggers associated business workflows. Find the perfect balance between cost control ROI and CX objectives.

Visualize Your IVR Flows

Visually review and compare the performance of your various IVRs by date range, version, or campaign and analyze the call volume and distribution to determine the optimal IVR flow to reduce hold times, increase customer satisfaction, and enhance agent productivity. 

IVR_collage (2)
IVR Analytics_IdentifyBottlenecks

Identify IVR Bottlenecks and Patterns

Easily identify bottlenecks, drop-offs, under-utilized options, or IVR patterns to reduce callbacks, call transfers, and the misappropriation of agent resources.

Why do clients love 3CLogic?

Knowing exactly what is going on when it is happening in my Call Center is key, and 3CLogic gives me the tools to always be ahead of the game!
More success stories

See what's possible

Schedule a live demo of the 3CLogic cloud communication platform.