Analyze IVR customer journeys

Let customer data be your guide to improved experiences.

In customer service, the IVR journey is often as important as the final destination, but frequently lacks the administrative visibility and insights required to make adjustments and turn average experiences into memorable ones - until now.

IVR flows icon

Visualize Your IVR Flows

Visually review and compare the performance of your various IVRs by date range, version, or campaign and analyze the call volume and distribution to determine the optimal IVR flow to reduce hold times, increase customer satisfaction, and enhance agent productivity.   
Identify IVR Bottlenecks and Patterns icon

Identify IVR Bottlenecks and Patterns

Easily identify bottlenecks, drop-offs, under-utilized options, or IVR patterns to reduce callbacks, call transfers, and the misappropriation of agent resources.
Customer Journey icon

Analyze the Entire Customer Journey

Easily map and analyze the entire customer journey from the point of initiation, allowing for a comprehensive understanding of how the IVR impacts each client engagement and triggers associated business workflows. Find the perfect balance between cost control ROI and CX objectives.

Laptop with screenshot of 3CLogic's IVR customer journey mapping
3CLogic testimonial icon

Why do clients love 3CLogic?

“The metrics provided via the 3CLogic system allow us to track call flow and productivity efficient ways. 3CLogic has enabled our organization to maximize productivity and ensure a positive experience for our callers and leads.”
More Success Stories

See what's possible

Schedule a live demo of the 3CLogic cloud communication platform.