Better respond to client inquiries, improve your CSAT scores, or drastically enhance the efficiency of outbound sales campaigns with 3CLogic’s cloud Call Center software seamlessly integrated with Microsoft Dynamics CRM.
Deliver fast and informed assistance to agents with automated screen-pop of relevant Dynamics CRM Lead, Case, or Contact records to optimize first call resolutions and offer a more personalized CX.
Route customers to the most qualified individual or enable them to self-service their own needs with advanced IVR and Skills-Based routing tools integrated with your CRM data to deliver an intelligent customer experience.
Eliminate manual agent tasks and data entry errors with automatic logging of all customer engagements directly into Dynamics CRM’s. Capture call recordings, screen recordings, time/date, call dispositions, agent notes, and more.
Nurture leads through the sales funnel by auto-updating lifecycle stages and statuses after each interaction. Trigger Microsoft Dynamics CRM workflows and scheduled follow-ups based on customizable disposition codes.
Manage all customer information and communication from a single streamlined platform, removing inefficient toggling between separate systems and screens.