Microsoft Dynamics CRM Integration

The best don’t settle for mediocre - neither should you.

Better respond to client inquiries, improve your CSAT scores, or drastically enhance the efficiency of outbound sales campaigns with 3CLogic’s cloud Call Center software seamlessly integrated with Microsoft Dynamics CRM.

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Streamlined User-Interface for Enhanced Efficiency

Manage all customer information and communication from a single streamlined platform, removing inefficient toggling between separate systems and screens.
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Automated Call Logging

Eliminate manual agent tasks and data entry errors with automatic logging of all customer engagements directly into Dynamics CRM’s. Capture call recordings, screen recordings, time/date, call dispositions, agent notes, and more.
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Intelligent Call Routing

Route customers to the most qualified individual or enable them to self-service their own needs with advanced IVR and Skills-Based routing tools integrated with your CRM data to deliver an intelligent customer experience.
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Embedded Click-to-Call

Simplify direct client outreaches and drive efficiency by removing manual dialing with a convenient click-to-call button for every active Microsoft Dynamics CRM phone number with 3CLogic’s embedded CTI.

Microsoft Dynamics CRM Screenpop

Deliver fast and informed assistance to agents with automated screen-pop of relevant Dynamics CRM Lead, Case, or Contact records to optimize first call resolutions and offer a more personalized CX.
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Flexible Auto-Dialer Options

Improve the success of any sales or marketing initiative using 3CLogic’s advanced dialing solutions and local presence, to increase contact rates while auto-populating agent screens with relevant Dynamics CRM records.
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Customizable Results Codes and Triggers

Nurture leads through the sales funnel by auto-updating lifecycle stages and statuses after each interaction.  Trigger Microsoft Dynamics CRM workflows and scheduled follow-ups based on customizable disposition codes.

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Real-Time Reporting

Arm your business with the right insights to make informed decisions. Virtually monitor all agent activities in real-time or create customized reports, graphs and KPIs using 3CLogic’s simple click-drag-and drop reporting framework.
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Integration Benefits

  • Improve Customer Retention
  • Streamline Business Operations
  • Personalize Customer Experiences
  • Improve Contact Rates
  • Enhance User Efficiencies
  • Automate Manual Processes
  • Contact Leads More Efficiently
  • Increase Analytical Insights
Desktop computer with screenshot of 3CLogic's Microsoft Dynamics integration
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You want to offer your customers the best possible service, right?

Let 3CLogic extend its AWS-hosted cloud service benefits to you in a variety of deployment options. Whether it’s a direct or staggered path to the cloud, we have a solution no matter where you are on your journey.

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