Bridge the gap between your telephony and CRM for greater productivity and streamlined visibility.
3C Connect is the leading CTI platform that seamlessly integrates existing legacy or on-prem telephony and CRM systems for increased agent productivity and engagement insight.
Key benefits to bridging the gap with 3C Connect
Keep Your Existing Infrastructure
Rip and replace isn’t the answer. Leverage your current telephony and CRM systems and keep your call flows, IVRs, and queues intact to save time and protect your current investment.
Take Your First Step Toward the Cloud
Only with 3C Connect can you gain an early step towards enabling cloud feature functionality while laying the foundation to transition to a complete cloud hosted environment. As you grow and initiate your cloud migration strategy, 3CLogic grows with you!
Access consolidated reporting to monitor effectiveness and ensure you’re meeting business goals. Reports include Agent Handled Calls, Agent Status Information, and Session History.
Empower Agents to Do Their Best
Agents typically juggle multiple applications and screens as they try to focus on the customer. Equip them with a single, unified experience to deliver fast, amazing customer service from at home or anywhere!
Discover one-click tools that boost agent productivity and enhance customer experience
Converts every phone number in your CRM into a convenient button for agents to call out using a handset or softphone with speed and simplicity.
Connect calls easier and faster
Eliminate manual dialing
No more misdials
Automated Call Logging
Eliminate manual agent work with automatic logging of all customer engagements directly into your CRM record. Capture inbound and outbound call recording, screen recording, time/date, outcome, agent details and more.
Speeds wrap-up time
Ensures accurate history
Never skip a beat with all caller information displayed on-screen before an agent even picks up.
Equip your agent with appropriate background and context
Reduce call handling time
Personalize the customer experience
Two-way integration helps agents and managers optimize task performance to uncover greater lead efficiency.
Browser-based softphone intune to how agents work
Reduce after-call work
Eliminate guesswork to reduce human error
Get Started Today!
The money you invested in your telephony and CRM is precious. Leverage what you have today and 3C Connect will do the rest.
Who we are
We are the leading cloud contact center platform modernizing enterprise communications with their employees and customers. Built on AWS, the solution provides speech-enabled offerings for leading CRMs to drive digital transformation by improving CX, organizational efficiency and reporting insights using dynamic IVR, CTI, AI, advanced analytics, and API-driven integrations.