Your agents have enough on their plates when it comes to managing outbound campaigns, so why not simplify their ability to contact prospective customers? Using statistical algorithms, 3CLogic’s predictive dialer automatically contacts leads while agents are busy finalizing calls, minimizing the time spent between interactions and improving productivity. More talk time. Less waste. More sales.
3CLogic's Auto-Dialer Features
Less time spent between calls. More time spent generating sales and revenue.
Using 3CLogic’s predictive dialer software, automatically initiate contact with leads in a designated campaign while filtering out answering machines, faxes, invalid numbers, and individuals on DNC lists, putting your agents in contact with only your most qualified prospects, while increasing talk-time by nearly 400%.
Using statistical algorithms generated from within your contact center (call-time, wrap-up time, etc.), 3CLogic’s predictive dialer is able to anticipate when a call will be finished and automatically put agents in contact with the next lead, while populating their screens with all relevant prospect information stored within your CRM or database management solution.
Increase Agents’ Odds of Success:
In the event a lead or prospect does not answer your call, 3CLogic’s advanced predictive dialer automatically contacts them through any alternate phone number on file. Supervisors can also control the caller ID name and phone number through which they contact prospects (based on the lead’s unique location), enhancing agents’ ability to get in front of potential customers.
Based on an open cloud infrastructure, 3CLogic seamlessly integrates with all leading CRM solutions—meaning any leads in your CRM platform can automatically be pushed into an outbound dialing campaign, giving your agents unparalleled speed-to-call, while enhancing their ability to quickly close your hottest leads.
Adhere to TCPA Regulations with Ease:
Using 3CLogic’s TCPA-Friendly dialing platform, prohibit agents from manually or auto-dialing individuals included in a “TCPA enabled project”, mitigating the risk of unlawful interactions. Learn More
Optimize your Workforce:
In the event your call center is experiencing increased call volume, seamlessly move agents from outbound campaigns to inbound projects, or vice versa, as demand or strategy dictate, to mitigate the risk of lost opportunities.
Automatic Script Population:
Automatically populate agent screens with campaign relevant scripts the moment a call is connected, facilitating productivity, cross-selling opportunities and compliance.
Alternative Outbound Dialer Solutions
In some instances, certain outbound initiatives may require more preparation in between calls. For any given lead list, enable agents to preview prospect information before initiating the next call. Learn More
Optimize an agent’s performance while increasing the likelihood of reaching or exceeding sales targets. Using fixed call ratios, dial a pre-set number of leads immediately following an agent’s availability and leave recorded messages in the event a prospect is unavailable. Learn More
Immediately upon an agent’s availability, individually dial each subsequent lead one at a time, filtering out answering machines, faxes, and unanswered calls to eliminate call abandonment. Learn More
Enhance the success of agent-less outbound campaigns with the ability to offer contacted leads the option to speak with a live agent or representative at the point of contact.
Ready. Set. Sell.
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We are the leader in cloud and multichannel communications as a service to help accelerate sales, optimize customer engagements, and enhance call center efficiency.